WebDav authentication prompt when downloading from DAM in IE. | Community
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J
jocamp
Level 3
October 16, 2015
Solved

WebDav authentication prompt when downloading from DAM in IE.

  • October 16, 2015
  • 2 replies
  • 1210 views

We're having an issue described exactly by this blog post - http://helpx.adobe.com/cq/kb/CQ5AuthenticationPromptInIEForOfficeDocuments.html

Basically, when in IE and downloading an excel/word/etc file from the DAM, an authentication prompt appears. It can be ignored, but our users would like it not to do that as it might confuse. We tried the fix listed in the post, putting a blank OPTIONS.jsp file in both /apps/sling/servlet/default and /libs/sling/servlet/default but it has not resolved our issue.

This is happening on our 2 dispatcher servers (but not the publish server, strangely) with CQ 5.6, is there an update to the fix in the post? Another way to get rid of that prompt?

Thanks.

Edit: Here is a shot of the prompt, doesn't have the same wording as the post but seems to be exactly the issue in every other description. The blacked out part just has our server name.

Sorry, looks like it won't upload the image. Basically a standard windows prompt that says "Connecting to <server>" and asks for username and password. We're using Windows 7 and Office 2007.

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Best answer by jocamp

Hey Sham,

No, it only prompts from IE. Opening the file from the desktop and trying through firefox were successful without a prompt. For anyone else who experiences this problem, we ended up opening a ticket with adobe support. They believe it is a webdav issue with a setting we have in IE - http://support.microsoft.com/kb/941853. So unfortunately there is no way for us to fix it. We attempted to turn off webdav but this did not resolve the issue.

Thanks

2 replies

Sham_HC
Sham_HC
Level 10
October 16, 2015

copy the file over to a Windows machine and try to open from disk is it prompting ?

J
jocampAuthorAccepted solution
Level 3
October 16, 2015

Hey Sham,

No, it only prompts from IE. Opening the file from the desktop and trying through firefox were successful without a prompt. For anyone else who experiences this problem, we ended up opening a ticket with adobe support. They believe it is a webdav issue with a setting we have in IE - http://support.microsoft.com/kb/941853. So unfortunately there is no way for us to fix it. We attempted to turn off webdav but this did not resolve the issue.

Thanks

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