Prior to 2016, Walmart had two disparate intranet solutions deployed: “WalmartOne”, a single source of important employee information for associates when they were at home, and “the WIRE”, for directional and operational information when folks were on-the-clock. As the team mapped out the vision for a single, unified intranet through “OneWalmart” (its internal moniker), they had the good foresight of considering how people’s relationship with technology was rapidly changing.
What the Walmart team came to realize was that many of the same expectations people developed for consumer services like eCommerce, would extend to the workplace as well. The next chapter of OneWalmart, would need to be built with this in mind. It would become a true Intranet for the digital age, one driven by analytics, personalized to individuals and made visually engaging. Built on a novel use of Adobe Experience Manager, thousands of content authors were empowered to communicate with employees.