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rastogiashu1987
March 15, 2023
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Unable to login into AUTH instance

  • March 15, 2023
  • 2 replies
  • 1050 views

Hi Team,

Working on AEMaaCS.
Test user created from Admin console (cloud manager) for dev author profile.
Also created user/group/permission in AEM instance
While trying to login with Test user, unable to log into AEM dev instance.
Getting this error "Failed to authenticate with Adobe ID"

Any suggestions ??

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Best answer by Shashi_Kant

Was your user able to see AEM when going to https://experience.adobe.com/?

In order to fix this, you would need to have the Org claim the domain, for ex: abc.com. This will require that cloud to request access via Directory Trust.
Here is a link that explains it in more detail: https://helpx.adobe.com/enterprise/using/set-up-identity.html#directory-trusting

After this is done, you'll want to change the test IDs with "@abc.com" inside the Admin console. This should resolve the user's experience.
Next, the users should log out then back in for the changes. Here is information: https://helpx.adobe.com/enterprise/using/switch-user-identity.html
>>> see section "Migrating users | Overview" >> "Adobe ID to Federated ID"
Note: If you do not see an option for "Edit identity types" when you get to that part, re-engage me to help set the feature flag to enable this.
>>> this will be in the part of the document that gives this step:
"Click ..., and select Edit Identity Type by CSV from the drop-down list."
Note: be mindful of the section on the page titled "Asset migration"

 

Also, check if this user is also added to the product profile for that instance

2 replies

nitesh_kumar-1
Adobe Employee
nitesh_kumar-1Adobe Employee
Adobe Employee
March 15, 2023

Hi @rastogiashu1987 ,

 

Check if this user is also added to the product profile for that instance, more details here

https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/onboarding/concepts/aem-cs-team-product-profiles.html?lang=en 

 

Hope this helps!

 

Regards,

Nitesh

    S
    Adobe Employee
    Shashi_KantAdobe EmployeeAccepted solution
    Adobe Employee
    March 15, 2023

    Was your user able to see AEM when going to https://experience.adobe.com/?

    In order to fix this, you would need to have the Org claim the domain, for ex: abc.com. This will require that cloud to request access via Directory Trust.
    Here is a link that explains it in more detail: https://helpx.adobe.com/enterprise/using/set-up-identity.html#directory-trusting

    After this is done, you'll want to change the test IDs with "@abc.com" inside the Admin console. This should resolve the user's experience.
    Next, the users should log out then back in for the changes. Here is information: https://helpx.adobe.com/enterprise/using/switch-user-identity.html
    >>> see section "Migrating users | Overview" >> "Adobe ID to Federated ID"
    Note: If you do not see an option for "Edit identity types" when you get to that part, re-engage me to help set the feature flag to enable this.
    >>> this will be in the part of the document that gives this step:
    "Click ..., and select Edit Identity Type by CSV from the drop-down list."
    Note: be mindful of the section on the page titled "Asset migration"

     

    Also, check if this user is also added to the product profile for that instance

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