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Aj_9625932
Level 3
January 17, 2024

Unable to edit pages in Author instance

  • January 17, 2024
  • 4 replies
  • 1247 views

Hi,

Good evening.!

 

We have 2 ways to edit our AEM pages,

1. Through IP address URL

2. Through load balancer URL which is configured in Dispatcher.

 

We are Unable to edit any page inside load balancer Author instance URL, however, we are able to edit same pages in IP tunneled URL.

 

We couldn't able to understand why we are not even seeing "Toggle side panel" to see Content tree, Assets and components.

Can anyone help us to resolve this issue. Nothing we have modified , suddenly this issue started.

 

Thanks,

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4 replies

M
Mahesh_Gunaje
Level 7
January 17, 2024

Hi @aj_9625932 

 

Through IP address URL: I think you are using some username, password. right? This might has higher permission (i mean admin or content author permission)

For the dispatcher URL,  are you using any username, password? or by using SSO?

In this case, your email ID or the user group does not have right permission.

Ask Dev ops person to verify dev-author-URL:4502/useradmin

check the permission given to your user group.

    yashp0808
    yashp0808
    Level 3
    January 17, 2024

    Check in browser console if requests for common URLs for authoring experience are getting blocked. If you are using a dispatcher, chances are requests are being blocked at that layer. 

      Raja_Reddy
      Community Advisor
      Raja_ReddyCommunity Advisor
      Community Advisor
      January 17, 2024

      Hi @aj_9625932 

      1. Check if the load balancer URL is correctly configured in the Dispatcher. Make sure that the Dispatcher is configured to route requests to the correct Author instance.

      2. Check if the load balancer URL is accessible from your network. Try accessing the load balancer URL directly from your browser and see if you are able to access the AEM instance.

      3. Check if there are any errors in the browser console. Open the browser console and see if there are any errors related to loading the AEM editor.

      4. Check if the AEM editor is enabled for the load balancer URL. Make sure that the wcmmode=edit parameter is present in the URL when you try to access the AEM editor.

      5. Check if there are any issues with the SSL certificate. If the load balancer URL is using SSL, make sure that the SSL certificate is valid and trusted by your browser.

        A
        Aj_9625932Author
        Level 3
        January 18, 2024

        We are unable to view the below in load balancer URL

        https://author-XXXX-qa.adobecqms.net/libs/wcm/core/content/components.1705548425647.json

        But the same is loading fine in IP URL.

        https://localhost:8004/libs/wcm/core/content/components.1705548425647.json

        Console error for the page which we are trying to edit in Author.

        Could you please help us what we have to check exactly.!

         

        FYI,

        Attached console error screenshot.

          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          January 18, 2024

          @aj_9625932 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

          Kautuk Sahni
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