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samr99530769
Level 3
June 13, 2019

Unable to edit any components

  • June 13, 2019
  • 5 replies
  • 16117 views

Hi Team,

Am not able to edit any component in 6.5 , I could see 500 error response for the below servlet on page load . Can you guys suggest if you guys faced anything similar

http://localhost:4502/libs/wcm/core/content/pageinfo.json?path=%2Fcontent%2Fwe-retail%2Fit%2Fit&_charset_=UTF-8&_=156041…

Internal Server Error

Cannot serve request to /libs/wcm/core/content/pageinfo.json in com.day.cq.wcm.core.impl.servlets.PageInfoServlet

Exception:

java.lang.NullPointerException

Request Progress:

      0 TIMER_START{Request Processing}

      1 COMMENT timer_end format is {<elapsed microseconds>,<timer name>} <optional message>

      5 LOG Method=GET, PathInfo=null

      6 TIMER_START{handleSecurity}

   5149 TIMER_END{5142,handleSecurity} authenticator org.apache.sling.auth.core.impl.SlingAuthenticator@3b84a1d9 returns true

   5404 TIMER_START{ResourceResolution}

   7016 TIMER_END{1611,ResourceResolution} URI=/libs/wcm/core/content/pageinfo.json resolves to Resource=JcrNodeResource, type=wcm/core/components/pageinfo, superType=null, path=/libs/wcm/core/content/pageinfo

   7019 LOG Resource Path Info: SlingRequestPathInfo: path='/libs/wcm/core/content/pageinfo', selectorString='null', extension='json', suffix='null'

   7020 TIMER_START{ServletResolution}

   7021 TIMER_START{resolveServlet(/libs/wcm/core/content/pageinfo)}

   7033 TIMER_END{10,resolveServlet(/libs/wcm/core/content/pageinfo)} Using servlet com.day.cq.wcm.core.impl.servlets.PageInfoServlet

   7035 TIMER_END{14,ServletResolution} URI=/libs/wcm/core/content/pageinfo.json handled by Servlet=com.day.cq.wcm.core.impl.servlets.PageInfoServlet

   7037 LOG Applying Requestfilters

   7042 LOG Calling filter: com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl

   7045 LOG Calling filter: org.apache.sling.security.impl.ContentDispositionFilter

   7048 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter

   7051 LOG Calling filter: com.adobe.granite.httpcache.impl.InnerCacheFilter

   7056 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter

   7058 LOG Calling filter: com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker

   7060 LOG Calling filter: com.adobe.cq.history.impl.HistoryRequestFilter

   7064 LOG Calling filter: com.day.cq.wcm.core.impl.WCMRequestFilter

   7071 LOG Calling filter: com.adobe.granite.optout.impl.OptOutFilter

   7075 LOG Calling filter: com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet

   7078 LOG Calling filter: com.adobe.cq.social.commons.cors.CORSAuthenticationFilter

   7081 LOG Calling filter: org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter

   7088 LOG Calling filter: com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter

   7090 LOG Calling filter: com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl

   7168 LOG Calling filter: com.adobe.granite.csrf.impl.CSRFFilter

   7172 LOG Calling filter: com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter

   7175 LOG Calling filter: com.adobe.granite.requests.logging.impl.RequestLoggerImpl

   7178 LOG Calling filter: com.adobe.granite.rest.impl.servlet.ApiResourceFilter

   7401 LOG Calling filter: com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet

   7407 LOG Calling filter: com.day.cq.wcm.core.impl.warp.TimeWarpFilter

   7411 LOG Calling filter: com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler

   7414 LOG Calling filter: com.day.cq.dam.core.impl.servlet.ActivityRecordHandler

   7423 LOG Applying Componentfilters

   7425 LOG Calling filter: com.day.cq.personalization.impl.TargetComponentFilter

   7428 LOG Calling filter: com.day.cq.wcm.core.impl.page.PageLockFilter

   7448 LOG Calling filter: com.day.cq.wcm.core.impl.WCMComponentFilter

   8291 LOG Calling filter: com.day.cq.wcm.core.impl.WCMDebugFilter

   8296 TIMER_START{com.day.cq.wcm.core.impl.servlets.PageInfoServlet#0}

523478 TIMER_END{515180,com.day.cq.wcm.core.impl.servlets.PageInfoServlet#0}

523511 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMDebugFilter, inner=515, total=515, outer=0

523514 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMComponentFilter, inner=515, total=516, outer=1

523517 LOG Filter timing: filter=com.day.cq.wcm.core.impl.page.PageLockFilter, inner=516, total=516, outer=0

523556 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.DamContentDispositionFilter, inner=0, total=516, outer=516

523559 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.ActivityRecordHandler, inner=516, total=516, outer=0

523562 LOG Filter timing: filter=com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler, inner=516, total=516, outer=0

523565 LOG Filter timing: filter=com.day.cq.wcm.core.impl.warp.TimeWarpFilter, inner=516, total=516, outer=0

523568 LOG Filter timing: filter=com.adobe.cq.dtm.reactor.impl.servlets.ClientLibraryFilter, inner=516, total=516, outer=0

523570 LOG Filter timing: filter=com.adobe.cq.dtm.impl.servlets.DTMLibraryCompatibilityFilter, inner=516, total=516, outer=0

523573 LOG Filter timing: filter=com.adobe.cq.dam.webdav.impl.io.DamWebdavRequestFilter, inner=516, total=516, outer=0

523576 LOG Filter timing: filter=com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet, inner=516, total=516, outer=0

523580 LOG Filter timing: filter=com.adobe.granite.rest.impl.servlet.ApiResourceFilter, inner=516, total=516, outer=0

523582 LOG Filter timing: filter=com.adobe.granite.requests.logging.impl.RequestLoggerImpl, inner=516, total=516, outer=0

523585 LOG Filter timing: filter=com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter, inner=516, total=516, outer=0

523588 LOG Filter timing: filter=com.adobe.granite.csrf.impl.CSRFFilter, inner=516, total=516, outer=0

523591 LOG Filter timing: filter=com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl, inner=516, total=516, outer=0

523594 LOG Filter timing: filter=com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter, inner=516, total=516, outer=0

  523602 LOG Filter timing: filter=org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter, inner=516, total=516, outer=0

523605 LOG Filter timing: filter=com.adobe.cq.social.commons.cors.CORSAuthenticationFilter, inner=516, total=516, outer=0

523608 LOG Filter timing: filter=com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet, inner=516, total=516, outer=0

523611 LOG Filter timing: filter=com.adobe.granite.optout.impl.OptOutFilter, inner=516, total=516, outer=0

523614 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMRequestFilter, inner=516, total=516, outer=0

523617 LOG Filter timing: filter=com.adobe.cq.history.impl.HistoryRequestFilter, inner=516, total=516, outer=0

523619 LOG Filter timing: filter=com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker, inner=516, total=516, outer=0

523622 LOG Filter timing: filter=org.apache.sling.rewriter.impl.RewriterFilter, inner=516, total=516, outer=0

523625 LOG Filter timing: filter=com.adobe.granite.httpcache.impl.InnerCacheFilter, inner=516, total=516, outer=0

523628 LOG Filter timing: filter=org.apache.sling.i18n.impl.I18NFilter, inner=516, total=516, outer=0

523630 LOG Filter timing: filter=org.apache.sling.security.impl.ContentDispositionFilter, inner=516, total=516, outer=0

523633 LOG Filter timing: filter=com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl, inner=516, total=516, outer=0

523672 LOG Applying Error filters

523677 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter

523679 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter

523695 TIMER_START{handleError:throwable=java.lang.NullPointerException}

524446 TIMER_END{750,handleError:throwable=java.lang.NullPointerException} Using handler /libs/sling/servlet/errorhandler/default.jsp

527003 LOG Found processor for post processing ProcessorConfiguration: {contentTypes=[text/html], order=-1, active=true, valid=true, processErrorResponse=true, pipeline=(generator=Config(type=htmlparser, config={}), transformers=(Config(type=linkchecker, config={}), Config(type=mobile, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobile: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=mobiledebug, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobiledebug: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=contentsync, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-contentsync: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), serializer=Config(type=htmlwriter, config={}))}

527176 TIMER_END{527174,Request Processing} Dumping SlingRequestProgressTracker Entries

Thanks,

Sambasivaraja

Message was edited by: sam ram

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5 replies

L
Adobe Employee
leoberliantAdobe Employee
Adobe Employee
June 13, 2019

Sambasivaraja, there are too many reasons why it might happen. Page info servlet collects information such ACL, page relates launches, workflows' payloads etc. You can review pageinfo.json response and compare it to a working AEM to determine what area is failing.

I suggest opening a support case.

    S
    Adobe Employee
    sdangAdobe Employee
    Adobe Employee
    June 13, 2019

    @Sambasivaraja: Have you taken a look at the error log file to see what the stack trace associated with the NullPointerException looks like?

      Akash_Kapoor
      Adobe Employee
      Akash_KapoorAdobe Employee
      Adobe Employee
      June 14, 2019

      samr99530769​ As Leo mentioned above, there could be number of reasons for the above behaviour. Please raise a daycare ticket here : https://daycare.day.com/home.html and attach the log files.

        anurag-wyndham
        anurag-wyndham
        November 5, 2019

        hi samr99530769

        were you able to get any luck with the error above as I'm facing exact same error in our AEM in-place upgraded to AEM 6.5 instance, appreciate your response.

          sreedobe
          sreedobe
          Level 4
          December 4, 2019

          I am facing same issue, anyone any luck, please help.

            subrato_kha
            subrato_kha
            Level 4
            May 27, 2020

            @samr99530769  : were you able to fix this issue. We are also experiencing the same issue after inplace upgrade from 6.3 to 6.5

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