Unable to download Java SDK from Adobe Cloud | Community
Skip to main content
E
EricSt23
November 25, 2019
Solved

Unable to download Java SDK from Adobe Cloud

  • November 25, 2019
  • 4 replies
  • 3348 views

As per [Adobe | Announcement] Oracle JDK support for AEM We are required to download the Java SE 11 SDK from the Adobe site rather than Oracle.

The link provided in the Announcement is http://www.adobeaemcloud.com/ but when I login with my Adobe ID I am unable to use any of the features of the site or access anything to download the Java files.

I receive a message saying "You will be receiving an email shortly from Adobe with a link to login with your Adobe ID credentials." but no email has appeared.

Am I missing something? IS there someone I can contact to provide access to the correct Java files for use with AEM?

Thanks

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by EricSt23

I tried to update my answer

Yes I tried Incognito mode with 2 different IDs with the same result.

I'll review the troubleshooting page and if that does not help then I'll raise a ticket

Thanks for your help!

4 replies

C
Adobe Employee
castanedAdobe Employee
Adobe Employee
November 26, 2019

erics30421587​ for Java11 you may download from [1].  If you need Java 8 then please log a Daycare ticket. 

[1] https://downloads.experiencecloud.adobe.com/content/software-distribution/en/general.html

E
EricSt23Author
November 26, 2019

Thanks

But that results in a 404 Not Found. It goes to a "Sign in with your Adobe Id" screen for a second then straight to the 404 page.

The Not Found page looks to be the default 404 page

C
Adobe Employee
castanedAdobe Employee
Adobe Employee
November 26, 2019

Hmm then perhaps it's an issue with your Adobe ID?  or Browser caching.  Perhaps try Incognito Mode or different browsers. 

Otherwise, you can raise a Daycare ticket if you have an immediate need for the files. 

More on Adobe ID Troubleshooting at [1]. 

[2] Adobe ID account sign-in troubleshooting

E
EricSt23AuthorAccepted solution
November 26, 2019

I tried to update my answer

Yes I tried Incognito mode with 2 different IDs with the same result.

I'll review the troubleshooting page and if that does not help then I'll raise a ticket

Thanks for your help!

Terms & ConditionsAccessibility statement

Loading footer...