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G
gischellatte
August 5, 2025

Unable to download an AEM installer

  • August 5, 2025
  • 5 replies
  • 829 views

To whom it may concern, 

 

When I clicked on the AEM installer, I received this error message:

"It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts"

 

I cannot download any of the AEM installers. Can you help me to solve this matter?

 

Warm regards,

Gisela

5 replies

G
gischellatteAuthor
August 5, 2025

I have already deleted the cache and used a different browser but there was no avail.

VishalKa5
VishalKa5
Level 5
August 5, 2025

Hi @gischellatte ,

 

Why the error happens:

  • Your Adobe ID is not linked to an active Adobe Experience Cloud (AEM) product profile.

  • It’s an access issue, not a browser/cache problem.

What to do:

  1. Contact your company’s Adobe Admin

  2. If you don’t know the admin, contact Adobe Support:

 

Thanks & regards,

Vishal

    G
    gischellatteAuthor
    August 5, 2025

    Hi Vishal, 

     

    I am using a personal account. How should I change the access?

     

    Warm regards,

    Gisela

    VishalKa5
    VishalKa5
    Level 5
    August 5, 2025

    Hi @gischellatte 

     

    If you're using a personal Adobe account, you won’t be able to access AEM or download the installer — because AEM is only available to enterprise (company) accounts.

    Here’s what you should do:

    1. Log out of your personal Adobe account.

    2. Log back in using your company email — choose “Company or School Account” if you see that option.

    3. If you don’t have a company Adobe account yet, ask your IT team or Adobe admin to:

      • Create one for you.

      • Give you access to AEM in Adobe Admin Console.

    4. If you're still stuck, contact Adobe Support here:
      https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

     

    Thanks & Regards,

    Vishal

      SantoshSai
      Community Advisor
      SantoshSaiCommunity Advisor
      Community Advisor
      August 5, 2025

      Hi @gischellatte,

      Kindly refer similar question answered here: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/how-to-solve-that-quot-your-adobe-id-is-not-linked-with-your/td-p/766196

      Ask your Adobe Admin (IT or AEM project admin) to:

      • Log in to Adobe Admin Console

      • Add your Adobe ID to:

        • The correct organization

        • A product profile under Adobe Experience Manager

      They can assign you roles like:

      • Developer

      • Author

      • Business Practitioner

      • Cloud Manager Admin (if applicable)

      Santosh Sai
        BrianKasingli
        Community Advisor and Adobe Champion
        BrianKasingliCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        August 7, 2025

        You don't have the correct permissions. You should ask your system admin to provide you access for the AEMaaCS product. Once you have the correct permissions, you should be able to see this page. here https://experience.adobe.com/#/downloads/content/software-distribution/en/aemcloud.html 

          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          August 20, 2025

          @gischellatte Just checking in. Were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could benefit the community. Thanks again for being part of the conversation!

          Kautuk Sahni
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