Unable to Access the pages in Prod Publish Instance aem 6.5.! It display Blank Pages. | Adobe Higher Education
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imadullakhan
imadullakhan
Level 3
April 30, 2020
Respondido

Unable to Access the pages in Prod Publish Instance aem 6.5.! It display Blank Pages.

  • April 30, 2020
  • 4 respostas
  • 12957 Visualizações

Hi
Can anyone Let me know how to solve this issue.
while working on AEM Publish Instance, facing the issue in all the pages going competely blank.! Can anyone please help me out in this issue please.? #AEM

Melhor resposta por BrianKasingli

@imadullakhan,

Please tail the ./crx-quickstart/logs/error.log from the publisher. You should be able to see a stack trace of what is currently happening in your situation. Your page may be dependent on another page, scripts, or bundles. With dependencies not installed correctly, a white page is typically the behaviour and result of a page load. 

Can you provide us with the stack trace from./crx-quickstart/logs/error.log?

4 Respostas

ks13648490
ks13648490
April 30, 2020

Primary check: Check if your custom bundles built to render the page are in active state.

    imadullakhan
    imadullakhanAutor
    Level 3
    April 30, 2020
    Yeah my bundle is in active state. i checked the error log there i got DefaultGetServlet exception and HTML cannot render resource JcrNodeResource. This error msg
    BrianKasingli
    Community Advisor and Adobe Champion
    BrianKasingliCommunity Advisor and Adobe ChampionResposta
    Community Advisor and Adobe Champion
    April 30, 2020

    @imadullakhan,

    Please tail the ./crx-quickstart/logs/error.log from the publisher. You should be able to see a stack trace of what is currently happening in your situation. Your page may be dependent on another page, scripts, or bundles. With dependencies not installed correctly, a white page is typically the behaviour and result of a page load. 

    Can you provide us with the stack trace from./crx-quickstart/logs/error.log?

      imadullakhan
      imadullakhanAutor
      Level 3
      April 30, 2020
      Actually am getting the issue in that particular prod publish instance only, other than any instance its working fine, same page same components and same template. And if am opening any of the page in that projects it gives completely blank page also I checked the Error log it displays like, DefaultGetServlet exception and HTML cannot render resource JcrNodeResource. Can you please help me out this issue.
      Asutosh_Jena_
      Community Advisor
      Asutosh_Jena_Community Advisor
      Community Advisor
      July 6, 2020

      @imadullakhan Please update the below lines into sling.properties file under crx-quickstart/conf folder and restart the instance. You will never face this issue back.

      sling.bootdelegation.sun=sun.*,com.sun.*,jdk.internal.reflect,jdk.internal.reflect.*

      This issue will be observed with JDK 11 installation with AEM 6.5. It's a class loader issue.

        imadullakhan
        imadullakhanAutor
        Level 3
        July 8, 2020
        Thank you for the response
        V
        vatsal_usbank
        April 25, 2023

        Did above suggestion to add lines in sling.properties resolve this issue?

        V
        vatsal_usbank
        April 25, 2023

        We are noticing this issue in AEM 6.5.14 intermittently after code deployments. There are multiple projects(e.g. Project A, Project B which correspond to SiteA and Site B). Intermittently if Project A or Project B is deployed, immediately all site pages will start showing blank screen with similar error in logs. @asutosh_jena_  - Any comments?

        N
        neerav_it
        Level 2
        April 10, 2025

        We just came across same issue. if you don't mind sharing how you resolved it that will be of a great help @vatsal_usbank 

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