Unable to access pptx and docx extensions on disptacher

[B_Sravan]

I have enabled the extensions in filters too.

/0010 { /type "allow" /extension '(css|eot|gif|ico|jpeg|jpg|js|gif|pdf|png|svg|swf|ttf|woff|woff2|html|pptx|docx)' /path "/content/*" } 

I am able to access the other extensions too but not these. These extensions are working on author and publish but not on dispatcher, any thoughts here?
Thank you.

[arunpatidar]

Hi,

Do you have deny rule after this rule?

can you also try changing the rule id?

/0410 { /type "allow" /extension '(css|eot|gif|ico|jpeg|jpg|js|gif|pdf|png|svg|swf|ttf|woff|woff2|html|pptx|docx)' /path "/content/*" } 

[B_Sravan]

No @arunpatidar, there aren't any deny rule regarding those extensions.

only deny rules after that are the following:

# Deny content grabbing for greedy queries and prevent un-intended self DOS attacks
/0017 { /type "deny" /selectors '(feed|rss|pages|languages|blueprint|infinity|tidy|sysview|docview|query|[0-9-]+|jcr:content)' /extension '(json|xml|html|feed)' }

# Deny authoring query params
/0018 { /type "deny" /method "GET" /query "debug=*" }
/0019 { /type "deny" /method "GET" /query "wcmmode=*" }

 I tried changing the rule id but no luck. 

[arunpatidar]

Can you check the dispatcher log in debugger mode?

[Shashi_Mulugu]

@B_Sravan I have seen your replies to Arun. Can you check if filter which is getting execcuted for the first case, in multiple scenarios, if we have multiple publish farms and in that the filters can be of different paths, and depends on the Publish farm it gets executed for that request, you have to follow thru the same the filter configuration.

Hardway is You can try by removing couple of extensions which is working and confirm if you are modifying the correct file.

[B_Sravan · Accepted solution]

@arunpatidar @Shashi_Mulugu , thank you for replying.

the issue was with symbolic links, I have resolved it now.