Hi,
For AEM Author stage instance we have it AWS and on request made is passed through Dispatcher Server -> Intermediate server -> AEM server.
But the application is throwing 504 gateway timeout error and is failing to pass the request through intermediate server and the following logs are displayed from the dispatcher logs.
Mon Jul 15 10:17:21 2024] [D] [pid 17125] Found farm author for st-cms.power.ge.com
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] checking [/libs/granite/csrf/token.json]
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] cachefile does not exist: /data/aem/cache/author/libs/granite/csrf/token.json
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] try to create new cachefile: /data/aem/cache/author/libs/granite/csrf/token.json
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] cache-action for [/libs/granite/csrf/token.json]: CREATE
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Reusing connection: 10.229.225.249:80
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Connected to backend rend01 (10.229.225.249:80)
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Forwarded-Proto
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Forwarded-Port
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: Host
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Amzn-Trace-Id
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Amzn-Oidc-Data
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Amzn-Oidc-Identity
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Amzn-Oidc-Accesstoken
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: sec-ch-ua
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: sec-ch-ua-mobile
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: user-agent
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: sec-ch-ua-platform
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: accept
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: sec-fetch-site
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: sec-fetch-mode
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: sec-fetch-dest
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: referer
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: accept-encoding
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: accept-language
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: priority
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: cookie
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: jwt
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: Via
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: X-Forwarded-For
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Adding request header: Server-Agent
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] Unable to parse response: no more bytes available (remote peer closed connection), state = 0
[Mon Jul 15 10:17:21 2024] [W] [pid 17125] Failed parsing response: no more bytes available (remote peer closed connection).
[Mon Jul 15 10:17:21 2024] [D] [pid 17125] initializing retry, closing connection
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Found farm author for 10.229.224.53
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] checking [/]
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] request URL has no extension: /
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] cache-action for [/]: NONE
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Reusing connection: 10.229.225.249:80
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Connected to backend rend01 (10.229.225.249:80)
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: Host
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: User-Agent
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: Accept-Encoding
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: jwt
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: x-amzn-oidc-data
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: Via
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: X-Forwarded-For
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Adding request header: Server-Agent
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] Unable to parse response: no more bytes available (remote peer closed connection), state = 0
[Mon Jul 15 10:17:24 2024] [W] [pid 17840] Failed parsing response: no more bytes available (remote peer closed connection).
[Mon Jul 15 10:17:24 2024] [D] [pid 17840] initializing retry, closing connection
Please suggest for any solutions. In the community i have found https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-service-freeze-unable-... a similar ask but for me it did not help after the restart of the servers.
Thanks!
