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SOLVED

The login page is constantly refreshing and I am unable to enter my credentials.

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Level 1
hi, 
I have a problem accessing AEM.
I try with my devices, a Lenovo laptop and a Macbook pro, I tray with ethernet cable and with wi fi.
Every time when I enter my username and password, while I am writing, the page refreshes and the
initial login button appears again.
I have tried with edge, chrome and safari.
I tried to remove my corporate vpn.
I also tried to connect to an incognito page but the same thing happens.
Can you help me?
My username is vanessa.nicoli@vodafone.com Thanks
Vanessa Nicoli
1 Accepted Solution

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Correct answer by
Level 7

@VNICOLI It had happened to me some time back, restarting the system or closing all tabs and clearing cache,cookies etc at browser setting level worked for me.

ManuMathew1994_1-1658251738119.png

 

 

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4 Replies

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Community Advisor

Hi @VNICOLI ,

Can you confirm, if you are accessing login screen via dispatcher? Check with other users is it the same for them. If yes ask your admin team to Clear cache directory.

Hope that helps!

Regards,

Santosh

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Level 1
 

I don't know what a dispatcher is, but my volleaguer can log in and I can't.

Initially they had the same problem, but selecting creative cloud access ad corporate makes them join AEM, not to me, even though I set everything up ad them. 😞

Avatar

Correct answer by
Level 7

@VNICOLI It had happened to me some time back, restarting the system or closing all tabs and clearing cache,cookies etc at browser setting level worked for me.

ManuMathew1994_1-1658251738119.png

 

 

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Level 1

Thank you for your answer!

 

I try to clear cache,cookies etc but it doesn't work 😞