The login page is constantly refreshing and I am unable to enter my credentials. | Adobe Higher Education
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V
VNICOLI
Level 2
July 19, 2022
解決済み

The login page is constantly refreshing and I am unable to enter my credentials.

  • July 19, 2022
  • 2 の返信
  • 7120 ビュー
hi, 
I have a problem accessing AEM. 
I try with my devices, a Lenovo laptop and a Macbook pro, I tray with ethernet cable and with wi fi.
Every time when I enter my username and password, while I am writing, the page refreshes and the 
initial login button appears again.
I have tried with edge, chrome and safari. 
I tried to remove my corporate vpn. 
I also tried to connect to an incognito page but the same thing happens. 
Can you help me?
My username is vanessa.nicoli@vodafone.com
Thanks
Vanessa Nicoli
このトピックへの返信は締め切られました。
ベストアンサー Manu_Mathew_

@vnicoli It had happened to me some time back, restarting the system or closing all tabs and clearing cache,cookies etc at browser setting level worked for me.

 

 

2 の返信

SantoshSai
Community Advisor
SantoshSaiCommunity Advisor
Community Advisor
July 19, 2022

Hi @vnicoli ,

Can you confirm, if you are accessing login screen via dispatcher? Check with other users is it the same for them. If yes ask your admin team to Clear cache directory.

Hope that helps!

Regards,

Santosh

Santosh Sai
    V
    VNICOLI作成者
    Level 2
    July 21, 2022
     

    I don't know what a dispatcher is, but my volleaguer can log in and I can't.

    Initially they had the same problem, but selecting creative cloud access ad corporate makes them join AEM, not to me, even though I set everything up ad them. 😞

      Manu_Mathew_
      Community Advisor
      Manu_Mathew_Community Advisor回答
      Community Advisor
      July 19, 2022

      @vnicoli It had happened to me some time back, restarting the system or closing all tabs and clearing cache,cookies etc at browser setting level worked for me.

       

       

        V
        VNICOLI作成者
        Level 2
        July 21, 2022

        Thank you for your answer!

         

        I try to clear cache,cookies etc but it doesn't work 😞

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