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Special characters/Diacritics

Forum|Forum|10 years ago
October 16, 2015
4 replies
1191 views

Hi,

I am having an issue with the subject line in a form when I want to send an email. It does not accept words like ä in the subject line. It returns the error "org.apache.commons.mail.EmailException: Encoding error (500)". Can anyone please help me with this. Thanks

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Best answer by Ove_Lindström

You need to make sure you are always UTF-8 encoding all the strings and if you are using the HtmlMail. We also make sure that we HTML encode the strings before using it in any field in the mailer, since we don't know if the recipient understands our encoding or not.

/Ove

O

Ove_LindströmAccepted solution

You need to make sure you are always UTF-8 encoding all the strings and if you are using the HtmlMail. We also make sure that we HTML encode the strings before using it in any field in the mailer, since we don't know if the recipient understands our encoding or not.

/Ove

Sham_HC

Are you using HtmlEmail ? Which aem version?

tony_olugbengaAuthor

Yes. I type in my company email into the "mailto" space. Version 5.4. It works when I type in non diacritic words e.g test. However whenever I enter ay diacritic words like ö I get the error.

tony_olugbengaAuthor

Yes all the strings are UTF-8 encoded. I have attached the start file for my CQ5 in case this could help you guys with the issue.

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