Adobe Experience Manager Sites & More

tony_olugbenga · 10/15/15

Hi,

I am having an issue with the subject line in a form when I want to send an email. It does not accept words like ä in the subject line. It returns the error "org.apache.commons.mail.EmailException: Encoding error (500)". Can anyone please help me with this. Thanks

Ove_Lindström · 10/15/15

You need to make sure you are always UTF-8 encoding all the strings and if you are using the HtmlMail. We also make sure that we HTML encode the strings before using it in any field in the mailer, since we don't know if the recipient understands our encoding or not.

/Ove

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Ove_Lindström · 10/15/15

You need to make sure you are always UTF-8 encoding all the strings and if you are using the HtmlMail. We also make sure that we HTML encode the strings before using it in any field in the mailer, since we don't know if the recipient understands our encoding or not.

/Ove

Sham_HC · 10/15/15

Are you using HtmlEmail ? Which aem version?

tony_olugbenga · 10/15/15

Yes. I type in my company email into the "mailto" space. Version 5.4. It works when I type in non diacritic words e.g test. However whenever I enter ay diacritic words like ö I get the error.