Service accounts are not listing in AEM Publish under useradmin

[saibul]

AEM - 6.5.5

Service accounts are not listing in AEM Publish under useradmin. But it listing in author environments. Thanks in advance if anyone could help with this.

[Nupur_Jain]

Hi @saibul 

Could you first check using crx/de if the accounts exist on publish or not? The users/group on publish and author can differ and there is a possibility that they don't exist on publish. 

Thanks,

Nupur

[saibul]

There is no log captured. The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it. Any solutions to bring it in the UI

[arunpatidar · Accepted solution]

We are also on 6.5.5 and we can see the service accounts from useradmin console.

I would suggest to check using admin credentials and check error logs as well.

[saibul]

The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it.

[arunpatidar]

what account are you using to check? can you check from Touch UI? If user node is created in crx and you ahve read access then you can see it.

[saibul]

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