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Level 2
October 26, 2017
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Retain inbox item after SLA timeout

  • October 26, 2017
  • 1 reply
  • 969 views

Hi,

I was looking out to retain the workflow inbox item after an SLA timeout.

Is there any in-built way to retain it? Or do we need to customize a time handler?

Any reference is much appreciated.

Thanks.

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Best answer by smacdonald2008

I did not see any mention of this in the docs.  THis looks like you would need to use custom logic.

1 reply

smacdonald2008
smacdonald2008Accepted solution
Level 10
October 26, 2017

I did not see any mention of this in the docs.  THis looks like you would need to use custom logic.