Resource in Publish Instance at '/libs/dam/gui/content/assets.html/content/dam/marketing' not found: No resource found Cannot serve request to /assets.html/content/dam/marketing on this server | Community
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gauravtyagi
gauravtyagi
Level 2
June 3, 2021
Solved

Resource in Publish Instance at '/libs/dam/gui/content/assets.html/content/dam/marketing' not found: No resource found Cannot serve request to /assets.html/content/dam/marketing on this server

  • June 3, 2021
  • 5 replies
  • 2932 views

Hi All,

 

I am recently started getting issues with the publish instance to access any assets.

 

for example - suppose I have a resource on my author instance - AEM Assets - http://localhost:4504/assetdetails.html/content/dam/marketing/online%20marketing.jpg ,this opens fine

 

but when i try the same on my publish instance - 

 

http://localhost:4503/assetdetails.html/content/dam/marketing/online%20marketing.jpg

 

this does not open and throws error -

 

Resource at '/libs/dam/gui/content/assetdetails.html/content/dam/marketing/online marketing.jpg' not found: No resource found

Cannot serve request to /assetdetails.html/content/dam/marketing/online%20marketing.jpg on this server

ApacheSling/2.6 (jetty/9.4.15.v20190215, Java HotSpot(TM) 64-Bit Server VM 1.8.0_291, Windows 10 10.0 amd64)This has started happening recently on all my author and publish instance combinations, even on AWS EC2 instance as well.Could you please help me out with this please ? Thanks and regards,Gaurav Kumar Tyagi

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Best answer by Asutosh_Jena_

Hi @gauravtyagi 

 

You should not be using "assetdetails.html" on URL while accessing any assets on publish instance. Please remove it from URL and try to access a valid path it will give the content.

From http://localhost:4503/assetdetails.html/content/dam/marketing/online%20marketing.jpg to http://localhost:4503/content/dam/marketing/online%20marketing.jpg

 

Thanks!

5 replies

Vaibhavi_J
Vaibhavi_J
Level 7
June 3, 2021

Hi @gauravtyagi ,

 

Seems like an asset is missing in the DAM.

Please have a check, if the asset which you are trying to access is present in DAM of the publisher instance. If it is not available, replicate the asset and access the publisher URL.

 

 

    gauravtyagi
    gauravtyagiAuthor
    Level 2
    June 3, 2021
    Thanks @vaibhavi_j, can this be a cache issue ? while i clear the expired tokens through http://localhost:4503/system/console/tokenmgr,this works fine afterwards but i need to do it for each browser at least once at the moment.
    Asutosh_Jena_
    Community Advisor
    Asutosh_Jena_Community AdvisorAccepted solution
    Community Advisor
    June 3, 2021

    Hi @gauravtyagi 

     

    You should not be using "assetdetails.html" on URL while accessing any assets on publish instance. Please remove it from URL and try to access a valid path it will give the content.

    From http://localhost:4503/assetdetails.html/content/dam/marketing/online%20marketing.jpg to http://localhost:4503/content/dam/marketing/online%20marketing.jpg

     

    Thanks!

      gauravtyagi
      gauravtyagiAuthor
      Level 2
      June 11, 2021

      Hi All Community members,

       

      After using /system/console/tokenmgr, I can clear out the expired token and then images loads from publish server.

       

      Now when i try to call the same from Pega PRPC to AEM. This loads in Pega Page fine for firefox.however Chrome and other browser dont show the image and instead threw error as -  

       

      Failed to load resource: the server responded with a status of 404 (Not Found)
      Customer%20Service.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
      Help%20Customer.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
      Social%20Channels.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
      Customer%20First.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
      Customer%20Service.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
      Help%20Customer.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
      Social%20Channels.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)

       

      Any idea ,what could be the issue here, please. I have checked the various browser settings but they looks to be fine. When i open the url within browser directly this opens fine. (actually 2 pages opens in chrome - one as about:blank page and another with the image appropriatley).

      kchaurasiya
      kchaurasiya
      Level 5
      June 11, 2021

      Hi Gauravtyagi,

       

      As @vaibhavi_j said, It seems no resource/ Asset in the dam. May be you would have given image as other name. If you are not able to find the exact issue then try to upload a test image(test.jpg) on author instance and after published check the same on publisher instance.If it is rendering fine that means their is issue related to your assets may be some wrong filename and other things.

      Also , Try to clear the browser cache.

      gauravtyagi
      gauravtyagiAuthor
      Level 2
      June 11, 2021

      I was getting same site cookie error ,where it is asking to update samesite cookie as none and secure, while i want to update the same in adobe

       

      https://experienceleague.adobe.com/docs/experience-manager-cloud-service/security/same-site-cookie-support.html%3Flang%3Dko

       

      i cant see that option on AEM 6.5

       

       

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