Repository Exception in Lead Creation Workflow OakAccess0000: Access denied

[pravinb2619228]

Hi All,

I have successfully configured salesforce integration in AEM per this article.

However, I am getting the following error when exporting AEM user as a lead (as mentioned in Integrating with Salesforce ​ section of the above link):

03.08.2018 17:07:43.310 *ERROR* [JobHandler: /var/workflow/instances/server0/2018-08-03/salesforce-com-export_14:/home/users/we-retail/-ovva86cmKknBL-dJNLw/profile] com.adobe.cq.mcm.salesforce.SalesforceExportProcess Repository Exception in Lead Creation Workflow OakAccess0000: Access denied
03.08.2018 17:07:43.310 *ERROR* [JobHandler: /var/workflow/instances/server0/2018-08-03/salesforce-com-export_14:/home/users/we-retail/-ovva86cmKknBL-dJNLw/profile] com.day.cq.workflow.compatibility.CQWorkflowProcessRunner Process execution resulted in an error: Repository Exception in Lead Creation Workflow OakAccess0000: Access denied
com.day.cq.workflow.WorkflowException: Repository Exception in Lead Creation Workflow OakAccess0000: Access denied
at com.adobe.cq.mcm.salesforce.SalesforceExportProcess.execute(SalesforceExportProcess.java:278) [com.day.cq.mcm.cq-mcm-salesforce:1.5.4]
at com.day.cq.workflow.compatibility.CQWorkflowProcessRunner.execute(CQWorkflowProcessRunner.java:93) [com.day.cq.workflow.cq-workflow-impl:6.2.12]
at com.adobe.granite.workflow.core.job.HandlerBase.executeProcess(HandlerBase.java:194) [com.adobe.granite.workflow.core:2.0.168]
at com.adobe.granite.workflow.core.job.JobHandler.process(JobHandler.java:261) [com.adobe.granite.workflow.core:2.0.168]
at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:502) [org.apache.sling.event:4.2.10]
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:293) [org.apache.sling.event:4.2.10]
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:60) [org.apache.sling.event:4.2.10]
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:229) [org.apache.sling.event:4.2.10]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

I am executing the Salesforce.com Export workflow as an Admin user.

Any inputs on what could be wrong here ?

Environment: AEM 6.4

[smacdonald2008]

I have checked with internal people to see if this is a know issue.

[berliant]

Based on the error, it looks like Salesforce service user in AEM does not have sufficient ACL to users’ profiles. Saleforce metadata is expected to be saved into profile and it doesn’t have RW permissions.

[Former Community Member]

Hi Experts,

Is this issue resolved? I am facing same error? what was the resolution please?

Thanks

[pravinb2619228]

I was able to successfully execute the Salesforce.com Export workflow once I assigned the user "workflow-process-service"  permission to Read, Modify,Create, Delete, etc.. to the /home/users/* path

A new property called leadID is now added for the exported user and I can see following success message in AEM error.log:

/var/workflow/instances/server0/2018-08-17/salesforce-com-export_22:/home/users/Y/VUg3H4jC4oZ11-XzjVF8/profile] com.adobe.cq.mcm.salesforce.SalesforceExportProcess New Salesforce Lead Created with Success (id: 00Q1H0000141OMqUAM)

[Jörg_Hoh · Accepted solution]

Please check with Adobe support if an ootb feature is not working properly. The need to change ACLs of service-users is definitely something you should discuss with support.

Jörg