Process to rollback to pervious service pack(6.7.18) once we install latest service pack 6.5.20 | Community
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V
varaande
Level 5
April 9, 2024
Solved

Process to rollback to pervious service pack(6.7.18) once we install latest service pack 6.5.20

  • April 9, 2024
  • 7 replies
  • 1390 views

Hi Team

 

Currently we are using AEM 6.5.18 on-premises version, Because Screen reader feature which is service pack 6.5.20, we had installed the service pack 6.5.20 along with corresponding AEM OSGI forms package but during testing we found issues, Is there any option to rollback to previous version quickly. we forgot to take full backup.

Regards

Vara

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Best answer by arunpatidar

Hi @varaande 
You can ask Adobe to restore your instance from backup from the date when you had 6.5.18.

Note : you may lost the content, please check below for content backup https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/issue-with-aem-author-acc-indexing/td-p/665526 

7 replies

SureshDhulipudi
Community Advisor
SureshDhulipudiCommunity Advisor
Community Advisor
April 10, 2024

Generally Service pack upgrades will be handled by AMS (Adobe Managed Services). Did you check with your AMS or raise ticket?

Rolling back an AEM instance to a previous state after a service pack installation is not a straightforward process and is generally not recommended by Adobe. This is because there are many dependencies are getting updated in the repository and it will impact the rolling back to previous state.

This is not an easy process. If you install the SP (service pack) through package manager, you can try rollback option (uninstall package) .

 

Please note that uninstalling a package does not guarantee that your AEM instance will be returned to its previous state. Some changes made by the package might not be undone.

 

 

 

 

    V
    varaandeAuthor
    Level 5
    April 10, 2024

    Thank you Suresh.

     

    We tried uninstall service pack but getting other issue which causing functionality not working . we submitted the ticket but adobe saying Unix level backup restore which time consuming and involve more process to get permissions  . Client is saying its weird we should be position to restore previous state quickly  if we found issues with service pack which we installed . Any General guidelines to install service pack must follow for smooth service pack install and revert back previous state if any issues .

      Anudeep_Garnepudi
      Community Advisor
      Anudeep_GarnepudiCommunity Advisor
      Community Advisor
      April 10, 2024

      @varaande  Try to uninstall the packages that you installed, you should be good.

        arunpatidar
        Community Advisor
        arunpatidarCommunity AdvisorAccepted solution
        Community Advisor
        April 10, 2024

        Hi @varaande 
        You can ask Adobe to restore your instance from backup from the date when you had 6.5.18.

        Note : you may lost the content, please check below for content backup https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/issue-with-aem-author-acc-indexing/td-p/665526 

        Arun Patidar
          AMANATH_ULLAH
          Community Advisor
          AMANATH_ULLAHCommunity Advisor
          Community Advisor
          April 10, 2024

          @varaande 

          You might have taken a backup of AEM server before the upgrade. You can try to restore the same backup to revert to previous version

          Amanath Ullah
            DPrakashRaj
            Community Advisor
            DPrakashRajCommunity Advisor
            Community Advisor
            April 10, 2024

            Uninstalling the service pack from aem installed via package manager won’t work. If you need to work on previous installed service pack on same then you need to work with previous backup instance. 

              EstebanBustamante
              Community Advisor and Adobe Champion
              EstebanBustamanteCommunity Advisor and Adobe Champion
              Community Advisor and Adobe Champion
              April 10, 2024

              Hi, 

              The procedure is described in the SP documentation, which is the official reply to your question: https://experienceleague.adobe.com/en/docs/experience-manager-65/content/release-notes/service-pack/6-5-18#install . If you by mistake miss this info and uninstall the package, your best option as everyone else has suggested is to get a restored version of the instance. 

               

               

              Hope this helps.

              Esteban Bustamante
                kautuk_sahni
                Community Manager
                kautuk_sahniCommunity Manager
                Community Manager
                May 16, 2024

                @varaande Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

                Kautuk Sahni
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