Primary and/or reconcilation key configuration for saveProfile action (Adobe Campaign integration) | Community
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SimonDS
SimonDS
Level 2
February 1, 2016

Primary and/or reconcilation key configuration for saveProfile action (Adobe Campaign integration)

  • February 1, 2016
  • 2 replies
  • 14405 views

Hi All,

I'm currently trying to sync AEM with Adobe Campaign by using the "Adobe Campaign: Save Profile" action type. I'm working with AEM 6.0 SP3 and Adobe Campaign 6.1. For the moment new profile data is being submitted through the form as I can see the new records turning up in Adobe Campaign. The problem is now that I want to use the email field on the AEM form as a primary field or reconciliation key, resulting in only 1 record per unique email address in Campaign. This is currently not working as multiple records with the same email address are turning up in Campaign. Does anybody have an idea of how the Primary key and/or reconciliation key settings should be configured on both the AEM side and Campaign sides to have this functionality working? I tried both adding the primary key component as the hidden reconciliation component to my AEM form, but no luck. The AEM documentation does not seem to cover this specific topic very well.

Kind regards,

Simon

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    2 replies

    SimonDS
    SimonDSAuthor
    Level 2
    February 2, 2016

    Ok,

    I seem to have found how the Encrypted Primary Key is working on the following page: https://docs.adobe.com/docs/en/aem/6-1/author/personalization/adobe-campaign/adobe-campaign-forms.html#Testing a Form. However, I want to create/update profiles based on a reconciliation key only (for example the email address). Is this possible in one way or another?

    Kind regards,

    Simon

    D
    damien_obrist
    February 4, 2016

    Hi Simon

    Which feature pack are you using? The Adobe Campaign integration should support the usage of a reconciliation key, but it is possible that you are hitting a bug. I will look into this and let you know when I find out more.

    Best regards
    Damien

    jtombal
    jtombal
    Level 2
    August 4, 2016

    Hi Simon

    Thanks for your information. Indeed I can reproduce the same behaviour as you describe. To me this looks like a bug, as for this use case, the reconciliation key should be based on the user input, not the hidden original value. I will follow up on this and see if we can get this fixed.

    Are you sure you are not using any feature packs? To my knowledge the functionality we are discussing is not available in a plain installation of AEM 6.0 + SP3.

    Kind regards
    Damien Obrist


    Hi Damien,

    I am facing the exact same issue in aem 6.1 SP1 with the featurepack 6576 installed.

    The primary key form element is present & configured, in combination with the primary key in the url, all the fields are prefilled as desired.
    The reconcilidation key is set on the email-address, however, checking the action configuration on the form-start element 'create if non-existing' doesn't result in the desired adaptation of the pre-filled profile but in the creation of a new one, although the reconcilidation key has been set.

    Do you have any update?

    Kr,

    Jochen Tombal

    U
    Adobe Champion
    user55521Adobe Champion
    Adobe Champion
    August 25, 2017

    Hi everyone,

    I noticed that quite a few people mentioned that issue with Reconciliation Key and existing profiles being re-created on Adobe Campaign side. I was wondering if anyone got any updates from Adobe on this topic. Currently I can see the issue exists with AEM 6.3 and Adobe Campaign Standard.

    Best regards & thank you in advance,

    Kimon

    T
    taschk89826990
    April 4, 2018

    I would also like to have an update on this.

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