Preview and renditions are not getting created on image upload in DAM

Question

After we upload images into the DAM on our AEM production author (version 6.4.8)  the preview for the image doesn't work and in CRXDE the metadata, renditions and related nodes don't appear under jcr:content for the image.  (it does work in our lower AEM environments) Here's the error message: 28.09.2020 10:58:52.776 ERROR [JobHandler: /var/workflow/instances/server0/2020-09-27/mfs_update_asset_209:/content/dam/mfs-enterprise/mfscom/images/abstract/us/dietz_calc1.gif/jcr:content/renditions/original] com.day.cq.dam.core.impl.gfx.CommonsGfxRenderer Could not render: wid=48&hei=48&fit=constrain,1&fmt=png-alpha&rszfast=1&layer=comp&layer=0&src=/content/dam/mfs-enterprise/mfscom/images/abstract/us/dietz_calc1.gif/jcr:content/renditions/original
java.lang.NullPointerException: null
at com.day.cq.dam.core.impl.gfx.CommonsGfxRenderer.createImageLayer(CommonsGfxRenderer.java:486) [com.day.cq.dam.cq-dam-core:5.11.388]

Vaibhavi_J · Accepted Answer

Hi @joe_s66 ,

Please check the below two threads where similar issue is reported and resolved.

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/renditions-for-dam-assets-image-files-not-created/qaq-p/267827

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/dam-ootb-workflow-not-creating-renditions-properly/qaq-p/209805

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