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O
OutlineG
Level 2
October 3, 2017
Solved

Preflight failed because of network error

  • October 3, 2017
  • 8 replies
  • 2605 views

Hi,

I added new articles as usual in AEM, but get a error message when I want to preflight them: "Preflight failed because of network error."

Also publish is greyed out so I cannot publish anything as well. I checked maintenance and there is nothing going on at the moment...?

What can be the problem? Don't know where to start looking...

PS: We create the articles in Muse - I updated that to 2017.1 in my CC yesterday. But I don't think that is the problem, as I tried uploading an older article, and that has the same "network" problem...

thanks for your thoughts,

Vanessa

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Best answer by hereathome

Turns out that the customer requires attention from customer support regarding their account configuration.  We have logged a ticket for engineering to provide a better error message when there are account issues.

8 replies

smacdonald2008
smacdonald2008
Level 10
October 3, 2017

Can you access other AEM content from that instance?

O
OutlineGAuthor
Level 2
October 3, 2017

I can edit metadata and replace content ans such yes. But not preflight.

smacdonald2008
smacdonald2008
Level 10
October 3, 2017

Please describe the steps you are trying to do. Or point to the online doc to see if this can be reproduced.

O
OutlineGAuthor
Level 2
October 3, 2017

Normally it' pretty straight forward:

- I create articles in Muse, export and drag them to the AEMMobilePackager

- I upload the articles to AEM

- client puts in metadata and sets the content map

- preflights and publishes

but now when we (all collaborateurs) try to preflight, the state bar starts to fill but right away it give the error

H
Adobe Employee
hereathomeAdobe Employee
Adobe Employee
October 3, 2017

Can you provide us with your publication id and I can take a look at the system logs and see what might be going on.

I managed to find the publication ID, and I'm looking into things.

Thanks

Ben

H
Adobe Employee
hereathomeAdobe Employee
Adobe Employee
October 3, 2017

OutlineG​ please review your private inbox messages.  There is an urgent message for you there to review.

O
OutlineGAuthor
Level 2
October 4, 2017

Hi Ben,

I've found your email, thanks for your help - my client is looking into it!!

Best regards

Vanessa

H
Adobe Employee
hereathomeAdobe EmployeeAccepted solution
Adobe Employee
October 4, 2017

Turns out that the customer requires attention from customer support regarding their account configuration.  We have logged a ticket for engineering to provide a better error message when there are account issues.

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