Community Advisor

OSGi console is blank in Production Author

Forum|Forum|4 years ago
December 24, 2021
1 reply
2253 views

Hi All,

We have seeing the blank page while accessing the OSGi console in Production author instance. We have tried to restart the server but still the issue persists.
Please note - we are not seeing the issue in lower environments and Production Publisher. All the bundles are in Active and we don't see anything in the error log as well.

Anyone faced this issue ?

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Vijayalakshmi_S

Level 10

Hi @raja-karuppsamy

Are you able to access the other consoles (Say from Main/Sling). In particular, Web Console -> System Information.

If yes and if its allowed (perhaps off business hours), try to do Framework Restart from that console (Understand you already tried restarting the server itself, just a try from framework standpoint explicitly)

Raja-Karuppsamy

Author

Community Advisor

@vijayalakshmi_s Thanks for your response.

One thing I noticed today - I'm able to see the OSGi configuration if I access via IP address but NOT with Author DNS.

Yes - I'm able to view/access other consoles in OSGi. Can you please let me know the impact if any ? when we run the framework restart ? As mentioned - we are seeing this issue only in Production Author instance.

Vijayalakshmi_S

Level 10

@raja-karuppsamy,

So the issue is when accessing via author dispatcher and not via IP/application server instance.

Could you please let know if you have installed any Service pack/hot fix/application code packages recently. If yes, can you delete the cache files or

Could you recollect any activity that was done before this incident (on prod author dispatcher)

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