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lutzU
Level 4
June 12, 2020
Solved

Notification of deployed fixes

  • June 12, 2020
  • 1 reply
  • 2517 views

I don't know it is the correct place, but customer care recommended to post this here.

 

Basically I have an enhancement request regarding the new Support portal (former daycare.day.com) within Admin Console. I often have the case that a reported issue was confirmed as a bug, got a internal Adobe CQ-number and will be fixed in a later release. When it will be included is not clear, and I as a customer are asked to check release notes. I would be really happy if I can get some notification in the ticket or via separate email regarding this since I do do not really track all my pending bugs to be fixed.

 

I would appreciate if this can be done - this would be really customer orientated customer-friendly.

 

Thanks!

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Best answer by leoberliant

The support case remains opened up until we get a confirmation from the engineering team, that the code fix will be a part of the scheduled service pack. 

AEM Product Update Releases Roadmap can be located at https://helpx.adobe.com/experience-manager/update-releases-roadmap.html

A service pack release notes include the list of all fixed JIRAs.

1 reply

L
Adobe Employee
leoberliantAdobe EmployeeAccepted solution
Adobe Employee
June 12, 2020

The support case remains opened up until we get a confirmation from the engineering team, that the code fix will be a part of the scheduled service pack. 

AEM Product Update Releases Roadmap can be located at https://helpx.adobe.com/experience-manager/update-releases-roadmap.html

A service pack release notes include the list of all fixed JIRAs.

    L
    lutzUAuthor
    Level 4
    June 15, 2020
    Sorry, but I doubt that this feedback process in the case is really exsiting. At least from the past the original case was NOT updated once the fix was out. And also, the suppoer answer that I gave you as an example does not fit to your statement - why I should I monitor the CQ-number although I get notified via an update of the case? So, I would really appreciate to check to process. Is it is like you said, that there is already a process that the connected case get's updated, then that's perfect.
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