Level 2

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Not able to give certification exam due to technical issue in examity site on 17//06/2020

Forum|Forum|5 years ago
June 18, 2020
5 replies
7760 views

Hi Team,

I sat almost 5 hours for the exam to start. Not able to attempt due to technical issue in examity site.

Please help me process my refund for the certification fee. I will reschedule whenever it is required.

Regards,

Nikita Joshi

nikitajoshi029@gmail.com

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Best answer by user05162

I had a similar issue and got help after calling them. Please reach out using the options below:

https://examity.com/test-taker-contact/

Varun_Shakya

Community Advisor

Drop an email to psiExam support people explaining your previous experience . They will help you reschedule your exam.

N

nikita29Author

Level 2

Thanks for your response!!! Could you please help me with an email id for the same?

VeenaVikraman

Community Advisor

@nikita29 Did you try contacting the live chat in the portal ? I was told that , if we face any issues , we can reach them through live chat and they will help us immediately. Rather than waiting 5 hours I think you should have reached out to them asap.

N

nikita29Author

Level 2

The proctor was with me the whole time. He was not able to fix the issue. He told me to drop and reschedule but when I tried today nobody is responding properly

U

user05162

Accepted solution

Adobe Employee

I had a similar issue and got help after calling them. Please reach out using the options below:

https://examity.com/test-taker-contact/

N

nikita29Author

Level 2

Got voucher to reschedule exam. Thank you so much all for helping me out 🙏

ayushmishra07

Adobe Employee

HI @nikita29 ,

I am facing a similar problem, can you please share the steps how did you claim the voucher for rescheduling the exam.

R

ramagummula

Level 2

Hi Team,

On 22/10/2022, I scheduled one of Adobe's examinations for certification at 11AM.

I followed all the instructions given and logged in 15 minutes before the examination. I tried and waited about an hour for the exam to begin. Unable to attempt due to technical issues in Zoom application and examity site.

After 45 minutes the examity executive told me that I will get a refund or reschedule the exam bcz the exam has not yet begun. And then she closed the audio call from her end.

BUT, when I checked the portal to reschedule the exam, it is not accessible and the exam status is updated as incomplete.

Immediately I spoke with Examity team, through chat, calls and emails to get the refund or reschedule.

Examity Support- adobepartnersupport@examity.com, support@examity.com
PSI-psisupport@psionline.com

Today I received an updated from examity team stating that no refunds are provided for incomplete exam sessions. It makes me feel very sad. Why the team told me false statements, if there are no refunds or postponements for incomplete sessions because of technical issues.

It seems that I just paid my exam fee to know the technical problem while connecting to the exam protector not to take the exam.

However, I emailed the same issue to the Certification Portal, contact certif@adobe.com. Let us see what response I will receive.