Launchers not working in publish instance after update from 6.3 to 6.5

Hi @santhoshd ,

can you please provide the basic configuration of your workflow launcher here? Also, can you also check the run modes assigned to the launcher?  Generally, to run both on Author & Publish, select or add 'Author & Publish' from run modes dropdown.

Thanks,

Sanket

Hi @sanket_kumbharkhane ,

Thanks for your reply.

We have set below config for launcher:

Event type: Modified

Nodetype: nt:unstructured

path: /content/xxxxxxxxxxx/jcr:content/par/uploadexcel

workflow is set as a "simple notification step.workflow"

Runmode : author & publish (Tried with only PUBLISH also)

Launcher works fine on author instance.

Thanks,

Santhosh

Hi @sanket_kumbharkhane ,

Thanks for the reply. Issue is seen in our Dev stage and Production publishers. We have also raised a day care but we are not able to fix the issue. It should be due to some OOTB functionality which is breaking the launchers as it is not working on publishers only across all instances. Please let me know if you have any idea on this.

Thanks,

Santhosh

Hi @santhoshd,

Can you confirm if you have workflow models available in /conf/global/settings/workflow/models(updated workflow model location starting 6.4) along with runtime location /var/workflow/models in publish instance. 

Ignore if you have already checked and it is available. 

Also, could you please share details on how you have updated workflows as part of upgrade from 6.3 to 6.5

Hi @vijayalakshmi_s ,

I have verified that the workflow models are present under /conf/global/settings/workflow/models. 

During 6.5 update we moved the workflows from old etc/workflow to var/workflow/models and launchers under conf/global/settings/ in AUTHOR only. We do not do anything specifically for publish workflows during upgrade. I also took the package from author with launcher and workflows and installed it on publishers. Still no luck.

Please let me know if there is any configs which we might have missed or specific to publish instances that needs to be added. Because we have checked all the old vs new updated workflow and launcher paths which works fine on author instances but not on publish.

Thanks,

Santhosh

Hi @santhoshd,

When you say that you moved from old /etc/workflow to /var/workflow, confirm if you did like below

When it is in the old location, 

• Open the desired workflow model in the editor -> editor view in touch UI workflow model is -  /conf/global/settings/workflow/.. (as evident from the address bar)
• Click on Sync (at the top right) in the model editor -> updates the run time workflow model, it writes to /var/workflow/models/.. 
• Migrate all project specific workflows like this and test the workflow functionality. 
• In the project code base -> content module -> package/include the models from both the locations and the corresponding entry in filter.xml (path of your workflow model from both /conf and /var)

In brief, it shouldn't be like direct copy from /etc to /var. Instead Sync from the model editor writes to new location.