Issue with S7 Video Viewer with Android

Asked internal experts to have a look at this one!!

-Kautuk

I reverted our stage environment with the previous version we were using (s7sdk 2.1) instead of s7sdk 3.2 as i need to do a deployment tomorrow.

I will re=-update again by tomorrow.

Let us know what happens.

Hello,

Here is an update :

I tried to use the last version of the s7viewer in order to have a player HLS compatble.

But this player is not working on Android.

(On real device, it launch the native player on IOS, but nothing happens on Android (tested multiples devices), you can also reproduce using the developer panel of Chrome).

You can have an example here :

LINK (not the top video, the one in the middle of the page)

Here are parameter that we are using

            var s7videoviewer = new s7viewers.VideoViewer({

                'containerId' : $video.attr('id'),

                'params' : {

                    'ssl' : 'on',

                    'serverurl' : 'https://xxxx-h.assetsadobe2.com/is/image',

                    'contenturl' : 'https://xxxx.assetsadobe.com/',

                    'config' : 'etc/dam/presets/viewer/Video',

                    'videoserverurl' : 'https://gateway-eu.assetsadobe.com/DMGateway/public/xxxx',

                    'posterimage' : asset,

                    'asset' : asset,

                    'autoplay' : autoplay.toString(),

                    'progressivebitrate' : '3000',

                    'initialbitrate' : '3000'

                }

            });

We rely on this script :

s7d1.scene7.com/s7viewers/html5/js/VideoViewer.js

I noticed some weird 403 call (desktop or mobile)

https://xxxx.assetsadobe2.com/is/image/content?req=message&message=,0,LOAD,506,expeditions,5.8.4,3.3.4,,,content/dam/silversea-com/expeditions/Silversea-Expeditions.mp4

So multiple solutions :

- It’s a bug of the current S7Viewer, but i guess we already rely on the last version

- Can we deactivate the native player on mobile/touch device ? (keep the desktop player even on mobile)

Small additions if you force a desktop user agent on Android it works well

Thanks in advance for your support

Still the same issue,

i just posted an update