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Is there a known issue with 5.6.1 and IE8 opening pages in Author?

Forum|Forum|10 years ago
October 16, 2015
6 replies
1152 views

Is there a known issue in AEM 5.6.1 opening pages for authoring using IE8. According to the supported browsers, IE8 is supported in classic mode. But on opening the page we are getting a blank screen. If I remove the content finder from the URL it then works. I have tried spk2 as well and that has made no difference.

Thanks

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Best answer by Sham_HC

Disable Content Finder OR Remove cf# from the url http://helpx.adobe.com/cq/kb/DisableContentFinder.html OR
Allow IE to have more than two concurrent connections. For additional information, refer to this link http://support.microsoft.com/kb/282402
Make sure Minified the Javascript files before transporting to IE. For additional information, refer to http://dev.day.com/docs/en/cq/5-5/deploying/configuring_osgi.html#CQ%20HTML%20Library%20Manager

joerghoh

Adobe Employee

Hi,

do you have customizations in the contentfinder? Please use firebug or some similar tool to check, that there is no javascript problem.

kind regards,
Jörg

Sham_HCAccepted solution

Level 10

Disable Content Finder OR Remove cf# from the url http://helpx.adobe.com/cq/kb/DisableContentFinder.html OR
Allow IE to have more than two concurrent connections. For additional information, refer to this link http://support.microsoft.com/kb/282402
Make sure Minified the Javascript files before transporting to IE. For additional information, refer to http://dev.day.com/docs/en/cq/5-5/deploying/configuring_osgi.html#CQ%20HTML%20Library%20Manager

R

Rich_ClemAuthor

Level 3

I have rechecked my investigations, and it appears IE8 does work with a completely fresh install of AEM 5.6.1. I then tried adding the Security Pack 1 and the fix for IE11 browsers, and it still worked. As soon as I installed service pack 2 it broke author with the content finder. We do have another separate instance we upgraded to 5.6.1 which doesn't have spk2 on though and that doesn't work either. Looks like I need to do a bit more digging.

R

Rich_ClemAuthor

Level 3

Thanks for the reply

1 Removing the cf. Yes it displays the page, but sort of stops you authoring the page

2 Not sure why this would help, but tried it and it doesn't make any difference

3 Not sure why this would help, but tried it and it doesn't make any difference

I have logged a support call with Adobe to look into this, but any other suggestions gratefully received, as this has put a hold on us migrating from CQ 5.4

R

Rich_ClemAuthor

Level 3

Checking again the instance that doesn't work also has spk2 on. So it is definitely something in there that's caused the problem. Looks like something Adobe need to fix

O

ogill

Adobe Employee

Please raise a daycare ticket so the support team can look at it.

Regards,

Opkar

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