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fredericd972812
fredericd972812
October 16, 2015
Solved

Integration with Adobe Campaign Problem

  • October 16, 2015
  • 19 replies
  • 5313 views

I have been following the steps detailed in the following document http://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/campaign.html for integrating Campaign with AEM but am stuck on the creation of an AEM type external account in Campaign...

Although the import of the AEM standard package step is successful, the type doesn't appear in the drop down for the types available. 

We are using Campaign 6.1 and AEM 6.1. Has anyone encountered the same issue and identified a solution?

Thank you in advance for any assistance,
F

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Best answer by Feike_Visser1

hi freddie :-)

I would firstly use build 8622 or 8653.

best,
feike

19 replies

Feike_Visser1
Adobe Employee
Feike_Visser1Adobe Employee
Adobe Employee
October 16, 2015

Other thing, what build are you using of Campaign?

F
frederic_dran1
October 16, 2015

Good morning,

With Feike's help (on this thread) I was able to implement a temporary fix. In short, an issue exists when trying to establish a connection from on premise or self hosted AEM instances with cloud based Adobe Campaign via SSL. To fix this, Adobe Campaign must be setup properly: 

  1. the IP addresses of all AEM instances connecting to Campaign must be whitelisted
  2. The allowUserPassword=True flag must be set
  3. Java SNI support introduced with Java 7 must be disabled on the Campaign servers
  4. Quote tickets TK72086 and TK72120 when raising the ticket for the Campaign configuration
Although this needs to be taken care of on the Campaign side, a temporary fix/hack exists for AEM. The steps are as follow:
  1. logon to the AEM instance
  2. navigate to crx-quickstart>bin and stop AEM if it is running (./stop)
  3. edit the start script (vi start)
  4. find the line that lists CQ_JVM_OPTS and add  -Djsse.enableSNIExtension=false
  5. save and exit
  6. start AEM  (./start)
  7. Test connection to Campaign via cloud services>adobe campaign

Freddie

fredericd972812
fredericd972812Author
October 16, 2015

The Adobe Campaign sandbox we are using is hosted by Adobe. I have raised a ticket on Friday but I am still waiting for feedback. As soon as I do and test, I'll update this thread. 

SimonDS
SimonDS
Level 2
October 16, 2015

Hi Frederic,

Did you receive any feedback or solution from Adobe yet? I'm going to open a similar ticket for the following error if not:

"org.apache.commons.httpclient.HttpMethodDirector I/O exception (javax.net.ssl.SSLProtocolException) caught when processing request: handshake alert:  unrecognized_name"

Adobe claims that SNI checking is disabled on their machines so I find this strange.

Kind regards,

Simon

SimonDS
SimonDS
Level 2
October 16, 2015

Frederic,

Did you already found a solution to your problem regarding the security zone? I'm currently experiencing the same problem and want to know if Adobe provided you with a solution.

Kind regards,

Simon

F
frederic_dran1
October 16, 2015

Hi Simon,

Unfortunately the ticket is still open as I am still unable to connect AEM to Campaign and get the exact same error as before...
I am also told that whitelisting has been updated and SNI checking is disabled.

I'll update this thread with any update when I get one. Let me know if you have any success on your end.
Regards, 
Freddie

Feike_Visser1
Adobe Employee
Feike_Visser1Adobe Employee
Adobe Employee
October 16, 2015

Can you make sure that 'AllowUserPassword' is set to true in the serverConf.xml?

This is described here: http://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/campaign/campaignstandard.html

Otherwise you will see a HTTP-403 error in the error.log when connecting to Campaign.

fredericd972812
fredericd972812Author
October 16, 2015

Unfortunately still the same error. I am going to raise a ticket with Adobe about the security zone and update this thread as soon as it has been setup to let you know if this was the issue.

Feike_Visser1
Adobe Employee
Feike_Visser1Adobe Employee
Adobe Employee
October 16, 2015

can you set this JVM-param -Djsse.enableSNIExtension=false when starting AEM?

if this works, then raise a support ticket for your Campaign-instance to not have to do this.

fredericd972812
fredericd972812Author
October 16, 2015

24.06.2015 16:14:41.846 *INFO* [95.131.216.146 [1435162481492] GET /etc/cloudservices/campaign/Sandbox/_jcr_content.campaign.credentials.json HTTP/1.1] org.apache.commons.httpclient.HttpMethodDirector I/O exception (javax.net.ssl.SSLProtocolException) caught when processing request: handshake alert:  unrecognized_name

I used aemserver as username - isn't that right?

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