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fredericd972812
fredericd972812
October 16, 2015
Solved

Integration with Adobe Campaign Problem

  • October 16, 2015
  • 19 replies
  • 5313 views

I have been following the steps detailed in the following document http://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/campaign.html for integrating Campaign with AEM but am stuck on the creation of an AEM type external account in Campaign...

Although the import of the AEM standard package step is successful, the type doesn't appear in the drop down for the types available. 

We are using Campaign 6.1 and AEM 6.1. Has anyone encountered the same issue and identified a solution?

Thank you in advance for any assistance,
F

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Best answer by Feike_Visser1

hi freddie :-)

I would firstly use build 8622 or 8653.

best,
feike

19 replies

Show previous replies
Feike_Visser1
Adobe Employee
Feike_Visser1Adobe Employee
Adobe Employee
October 16, 2015

What error do you see in the AEM error.log?

fredericd972812
fredericd972812Author
October 16, 2015

I am still having trouble connecting AEM to Campaign. I suspect it may be linked to the security zone but the entire subject is a bit fuzzy to me since the Campaign instance I am dealing with is Managed by Adobe... How can I access the ServerConf.xml file to set-up the zone? How does it need to be setup for an architecture which involves linking test AEM instances on AWS with a Campaign instance managed by Adobe.

Many thanks
F

fredericd972812
fredericd972812Author
October 16, 2015

Installation of the new version fixed it. Many thanks,

Best,

Freddie

fredericd972812
fredericd972812Author
October 16, 2015

Just raised a ticket to have our sandbox upgraded. Will keep you posted in this thread.

Many thanks!

F.

Feike_Visser1
Adobe Employee
Feike_Visser1Adobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

hi freddie :-)

I would firstly use build 8622 or 8653.

best,
feike

fredericd972812
fredericd972812Author
October 16, 2015

Hi Feike,

I wasn't expecting a reply from the very best! The Campaign version we are running is 6.1.0 Build 8124 11/03/2014. I did follow the instructions and installed the AEM Integration package in Campaign

(tools>advanced>import package>install a standard package>AEM Integration)

[img]screenshot.png[/img]

After the installation I get the following result screen

[img]installation-result.png[/img]

When trying to create an external account, the types drop down does not display AEM as one of the options

Have you ever encountered the issue? Things seem ok on the AEM 6.1 side. 

Thank you Feike,
Freddie

Feike_Visser1
Adobe Employee
Feike_Visser1Adobe Employee
Adobe Employee
October 16, 2015

Did you install the AEM integration package into Campaign?

Normally then the external account is available after the installation.

kanwalAdobe
kanwalAdobe
November 11, 2016

fredericd97281273 wrote...

Installation of the new version fixed it. Many thanks,

Best,

Freddie

 

 

Hello,

Could you share the direct link to the download page. I have the same issue I.e the type AEM not appearing in dropdown.

And post login, the home page for the neoplane/ adobe campaign support site is blank !

/Regards
Kanwal

Feike_Visser1
Adobe Employee
Feike_Visser1Adobe Employee
Adobe Employee
November 11, 2016

What campaign build/version are you using?

Downloads of this can be found at support.neolane.net

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