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SOLVED

Impersonation not working for new user

kirithikak97587
Level 3
Level 3

Hi,

     Impersonation is not working for new user.In the security profile configuration added the  user under impersonators tab. During impersonator login unable to find the users under impersonator drop down in       touch   UI. Please guide me how to solve this. Am I missing any configuration?

 

   Thanks!

 

 Kirithi

1 Accepted Solution
Lokesh_Shivalingaiah
Correct answer by
Community Advisor
Community Advisor

Hi Krithi,

You mean to say, no users are listed when you clicked on a dropdown arrow or when you type the user you want to impersonate ?

If not tried, then try typing the user you want to impersonate and see if that gets listed !

View solution in original post

5 Replies
GK-AEM
Level 9
Level 9

Have you tried the same in Classic UI mode??

If not,please check do the same.

-Kishore

Lokesh_Shivalingaiah
Correct answer by
Community Advisor
Community Advisor

Hi Krithi,

You mean to say, no users are listed when you clicked on a dropdown arrow or when you type the user you want to impersonate ?

If not tried, then try typing the user you want to impersonate and see if that gets listed !

Jitendra_S_Toma
Level 9
Level 9

@Kirithi,

Just a thought. I guess, There must be read access to all new users before doing impersonations to that user. Just verify this.

Jitendra

kirithikak97587
Level 3
Level 3

Hi All,

         Thanks for your reply.

         @Jit

                Drop down values are getting populated after giving read access to new user.

       Thanks!

 

       Kirithi