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SOLVED

Impersonation not working for new user

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Former Community Member

Hi,

     Impersonation is not working for new user.In the security profile configuration added the  user under impersonators tab. During impersonator login unable to find the users under impersonator drop down in       touch   UI. Please guide me how to solve this. Am I missing any configuration?

 

   Thanks!

 

 Kirithi

1 Accepted Solution

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Correct answer by
Level 10

Hi Krithi,

You mean to say, no users are listed when you clicked on a dropdown arrow or when you type the user you want to impersonate ?

If not tried, then try typing the user you want to impersonate and see if that gets listed !

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5 Replies

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Level 9

Have you tried the same in Classic UI mode??

If not,please check do the same.

-Kishore

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Correct answer by
Level 10

Hi Krithi,

You mean to say, no users are listed when you clicked on a dropdown arrow or when you type the user you want to impersonate ?

If not tried, then try typing the user you want to impersonate and see if that gets listed !

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Level 9

@Kirithi,

Just a thought. I guess, There must be read access to all new users before doing impersonations to that user. Just verify this.

Jitendra

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Former Community Member

Hi All,

         Thanks for your reply.

         @Jit

                Drop down values are getting populated after giving read access to new user.

       Thanks!

 

       Kirithi