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Zhemchuzhnykov
February 13, 2025
Solved

Images Are Not Uploaded In Experience Manager Assets

  • February 13, 2025
  • 5 replies
  • 763 views

Hello community!

The manager of my project tried to upload images to a folder using GUI (the button "Create" at the top right). The pictures are being stuck in the status "processing". I inspected these images and their naming, and they are no different from what we successfully upload. We also get no memory related notifications.

What is the possible reason why these pictures have not been uploaded?

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Best answer by Tethich

1. Please check the logs for any hints.

2. See if your manager has all necessary permissions

3. If you use Dynamic Media, check the configuration and connection

4. Try to refresh, maybe only the label "processing" does not get refreshed (but I doubt it)

 

These are just few straight forward thing to look into as quick actions. Later you can think of more deep hidden issue, if all above check well.

5 replies

Tethich
Community Advisor
TethichCommunity AdvisorAccepted solution
Community Advisor
February 13, 2025

1. Please check the logs for any hints.

2. See if your manager has all necessary permissions

3. If you use Dynamic Media, check the configuration and connection

4. Try to refresh, maybe only the label "processing" does not get refreshed (but I doubt it)

 

These are just few straight forward thing to look into as quick actions. Later you can think of more deep hidden issue, if all above check well.

    ayush-anand
    ayush-anand
    Level 4
    February 13, 2025

    Hi @zhemchuzhnykov 

     

    Could you please review the logs and share them here so we can assist you in debugging further?

     

    Reagrds

    Ayush

      chaudharynick
      chaudharynick
      Level 4
      February 14, 2025

      Hi @zhemchuzhnykov 

       

       

      Can you please check the error logs and see what is failing when you try to upload the image.

      also what is the extension that you are using?

      Also please confirm if you are integrating the dynamic media as well or not?

        Harwinder-singh
        Community Advisor
        Harwinder-singhCommunity Advisor
        Community Advisor
        February 14, 2025

        @zhemchuzhnykov Check if you renditions generation is happening for your case. Better to check the error logs to see if there is any failure process step.

          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          February 18, 2025

          @zhemchuzhnykov Did you find the suggestions helpful? Please let us know if you need more information. If a response worked, kindly mark it as correct for posterity; alternatively, if you found a solution yourself, we’d appreciate it if you could share it with the community. Thank you!

          Kautuk Sahni
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