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SOLVED

I can't load any pages in both touch and classic UI

shridhar_sahu
Level 3
Level 3

Hi,

I am unable to load a page in both Classic and touch UI. if page loads it shows Blank.

After Debugging i found these in my error.log file.

Can anyone let me know how to deal with these issue.

22.08.2018 19:40:52.886 *ERROR* [0:0:0:0:0:0:0:1 [1534947052686] GET /editor.html/content/example/en.html HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught SlingException

java.lang.NullPointerException: null

at org.apache.jsp.libs.cq.gui.components.authoring.pageinfo.properties.properties_jsp._jspService(properties_jsp.java:150)

at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:536)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:388)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:546)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:151)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:362)

at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:177)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDeveloperModeFilter.doFilter(WCMDeveloperModeFilter.java:114)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.dispatchRequest(SlingRequestProcessorImpl.java:322)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.dispatch(SlingRequestDispatcher.java:211)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.include(SlingRequestDispatcher.java:104)

at com.day.cq.wcm.core.impl.WCMComponentFilter$ForwardRequestDispatcher.include(WCMComponentFilter.java:503)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:730)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:703)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:689)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:663)

at org.apache.jsp.libs.granite.ui.components.foundation.layouts.list.list_jsp._jspService(list_jsp.java:156)

at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:536)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:388)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:546)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:151)

1 Accepted Solution
Dipti_Chauhan
Correct answer by
Community Advisor
Community Advisor

Please check/restart bundle "Apache Sling Internationalization Supportorg.apache.sling.i18n". Sometime you get this issue if this bundle is no up.

Thanks

Dipti

View solution in original post

6 Replies
jbrar
Employee
Employee

Looks like one of the page info properties is null. Can you compare the page properties with the one that's working?

smacdonald2008
Level 10
Level 10

Please provide more information - did this start of all a sudden and used to work. Has anyone put on custom code into the server that may have somehow produced this condition. If you test on a fresh AEM instance - you will notice that works fine.

shridhar_sahu
Level 3
Level 3

yes, it used to work well. Suddenly it all stopped

Dipti_Chauhan
Correct answer by
Community Advisor
Community Advisor

Please check/restart bundle "Apache Sling Internationalization Supportorg.apache.sling.i18n". Sometime you get this issue if this bundle is no up.

Thanks

Dipti

View solution in original post

smacdonald2008
Level 10
Level 10

I talked to cust care about this. Response:

This is a really bad issue.

I think that they deleted some launches.

Page-info servlet retrieves an info about everything launches, page props, workflows, replication etc

If one of those failed it cannot open page

They have to open a case and have a screen share session with support