I can't load any pages in both touch and classic UI | Community
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shridhar_sahu
Level 3
August 22, 2018
Solved

I can't load any pages in both touch and classic UI

  • August 22, 2018
  • 6 replies
  • 4655 views

Hi,

I am unable to load a page in both Classic and touch UI. if page loads it shows Blank.

After Debugging i found these in my error.log file.

Can anyone let me know how to deal with these issue.

22.08.2018 19:40:52.886 *ERROR* [0:0:0:0:0:0:0:1 [1534947052686] GET /editor.html/content/example/en.html HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught SlingException

java.lang.NullPointerException: null

at org.apache.jsp.libs.cq.gui.components.authoring.pageinfo.properties.properties_jsp._jspService(properties_jsp.java:150)

at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:536)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:388)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:546)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:151)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:362)

at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:177)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDeveloperModeFilter.doFilter(WCMDeveloperModeFilter.java:114)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.dispatchRequest(SlingRequestProcessorImpl.java:322)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.dispatch(SlingRequestDispatcher.java:211)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.include(SlingRequestDispatcher.java:104)

at com.day.cq.wcm.core.impl.WCMComponentFilter$ForwardRequestDispatcher.include(WCMComponentFilter.java:503)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:730)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:703)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:689)

at com.adobe.granite.ui.components.ComponentHelper.include(ComponentHelper.java:663)

at org.apache.jsp.libs.granite.ui.components.foundation.layouts.list.list_jsp._jspService(list_jsp.java:156)

at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:536)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:388)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:546)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:151)

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Best answer by Dipti_Chauhan

Please check/restart bundle "Apache Sling Internationalization Supportorg.apache.sling.i18n". Sometime you get this issue if this bundle is no up.

Thanks

Dipti

6 replies

Adobe Employee
August 22, 2018

Looks like one of the page info properties is null. Can you compare the page properties with the one that's working?

smacdonald2008
Level 10
August 22, 2018

Please provide more information - did this start of all a sudden and used to work. Has anyone put on custom code into the server that may have somehow produced this condition. If you test on a fresh AEM instance - you will notice that works fine.

shridhar_sahu
Level 3
August 23, 2018

yes, it used to work well. Suddenly it all stopped

shridhar_sahu
Level 3
August 23, 2018

None of my pages are working.

Dipti_Chauhan
Community Advisor
Dipti_ChauhanCommunity AdvisorAccepted solution
Community Advisor
August 23, 2018

Please check/restart bundle "Apache Sling Internationalization Supportorg.apache.sling.i18n". Sometime you get this issue if this bundle is no up.

Thanks

Dipti

smacdonald2008
Level 10
August 23, 2018

I talked to cust care about this. Response:

This is a really bad issue.

I think that they deleted some launches.

Page-info servlet retrieves an info about everything launches, page props, workflows, replication etc

If one of those failed it cannot open page

They have to open a case and have a screen share session with support