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S
sshoda
Level 2
July 21, 2021
Solved

HTTP ERROR 503 Problem accessing /. Reason: Authentication Support service missing. Cannot authenticate request.

  • July 21, 2021
  • 3 replies
  • 5559 views

I am new to AEM development and not sure how to fix this issue.

So here is what happen. First, the AEM instance was working fine then all of a sudden I saw a "memory, not enough" error i.e. JVM memory.

So I restarted multiple times before increasing the memory to 1024 and then to 2048

And then I was getting the above error. I googled a bit and finally tried few solutions

  1. Stop the AEM instance.

  2. Go to folder crx-quickstart\repository\ remove folder index

  3. Start the AEM.

Even then I see the same error as shown below!

 

Any Idea on this. Or Do I need to reinstall the AEM instance?

I am using AEM 6.5 version..

 

 

http://localhost:4502/ 

HTTP ERROR 503
Problem accessing /. Reason:
AuthenticationSupport service missing. Cannot authenticate the request.

 

Error.log

Error:11.11.2015 12:38:29.888 *ERROR* [qtp231586654-77] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
11.11.2015 12:38:29.888 *ERROR* [qtp231586654-77] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.

 

 

 

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    Best answer by Sean-McK

    I have seen this issue if you are using a bad version of the archetype to build your project. What version of AEM are you using? What version of the archetype are you using. We did notice RepoInit was creating the issue with indexing. We upgraded to 6.5.7 and we got rid of the RepoInit files in the archetype and deleted the index directory (makes the system reindex), and the problem went away. Check the error logs as requested, and you might see an issue with the repo initializing. We started down the route because we read https://blogs.perficient.com/2020/06/17/one-tool-to-configure-them-all-sling-repoinit/ . 

     

    Cheers

    3 replies

    joerghoh
    Adobe Employee
    joerghohAdobe Employee
    Adobe Employee
    July 21, 2021

     

    This is a symptom which normally just shows up when your repository is corrupted and is not able to start. In the logfile you should see more error messages before which give more information about the type of the problem.

     

    If this is a local development environment, it normally doesn't make much sense in trying to fix that, it's much faster if you just start over with a new repository.

      S
      sshodaAuthor
      Level 2
      July 21, 2021
      Hi Jorg, So, true , it doesn't make sense to spend time on it. I went ahead and reinstall new instance :(.
        Sean-McK
        Sean-McKAccepted solution
        Level 4
        July 21, 2021

        I have seen this issue if you are using a bad version of the archetype to build your project. What version of AEM are you using? What version of the archetype are you using. We did notice RepoInit was creating the issue with indexing. We upgraded to 6.5.7 and we got rid of the RepoInit files in the archetype and deleted the index directory (makes the system reindex), and the problem went away. Check the error logs as requested, and you might see an issue with the repo initializing. We started down the route because we read https://blogs.perficient.com/2020/06/17/one-tool-to-configure-them-all-sling-repoinit/ . 

         

        Cheers

          S
          sshodaAuthor
          Level 2
          July 21, 2021
          Thanks for sharing the link! Yes, I do see an error in logs as below
            S
            sshodaAuthor
            Level 2
            July 21, 2021

            Thanks, Sean-McK! 

            I do see an Error :

             ERROR* [Apache Sling Repository Startup Thread] com.adobe.granite.repository.impl.SlingRepositoryManager Exception in a SlingRepositoryInitializer, SlingRepository service registration aborted
            org.apache.sling.repoinit.parser.RepoInitParsingException: Encountered " "set" "set "" at line 4, column 9.
            Was expecting:
            <EOF>

            ==================================

            And my AEM version is 6.5.0

             

              xuant34442329
              xuant34442329
              January 9, 2022

              Let's try to access and do the same steps https://github.com/adobe/aem-project-archetype/issues/852. It works for me.

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