HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request. | Community
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sams16001423
sams16001423
Level 2
July 11, 2021
Solved

HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

  • July 11, 2021
  • 5 replies
  • 12270 views

Hi All,

 

I'm facing below issue when I run aem jar with the command java -jar aem-author-p4502.jar   

 

 

after running below command's : -

java -jar aem-author-p4502.jar -Xmx1024m -XX:MaxPermSize=256m

 

 

java -Xmx4096m -jar aem-author-p4502.jar -v -x crx2oak -xargs -- --load-profile segment-no-ds -

 

 

 

 

I have updated start.bat file aswell : -

::* default JVM options
if not defined CQ_JVM_OPTS set CQ_JVM_OPTS=-Xmx1024m -XX:MaxPermSize=256m -Djava.awt.headless=true
::* add the required JPMS modules, if needed
java --add-modules java.se.ee --version > nul 2>&1
if %errorlevel% EQU 0 set CQ_JVM_OPTS=--add-modules java.se.ee %CQ_JVM_OPTS%

 

please let me know if anyone is aware of this issue.

 

Thanks in advance.

 

 

 

 

 

 

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Best answer by ChitraMadan

Hi @sams16001423 ,

 

You can try below options:

 

1) Try to delete below 2 files and restart the instance:

 

/author/crx-quickstart/repository/segmentstore/repo.lock

/author/crx-quickstart/launchpad/felix/cache.lock

 

If this also don't work,

 

2) Stop the instance, delete the index folder and restart again, which will build your indexes again and might take some time to start.Wait for indexing to be completed.You can enable debug logs and check indexing logs in error.log

 

5 replies

B
Adobe Employee
BimmiSoAdobe Employee
Adobe Employee
July 12, 2021

Hi @sams16001423 ,

 

What I believe is you are trying to run AEM as a cloud service author instance.

Before running the command can you check that you have java 11 installed in your system as thats a prerequisite.

then I think there should be no problem executing the below command.

 

java -jar aem-author-p4502.jar

 

Hope this helps!!

Thanks

    sams16001423
    sams16001423Author
    Level 2
    July 12, 2021

    @bimmiso  Yes, I'm using Java 11 & issue still exist . only if delete quickstart file then it will work but i don't want to do that every time.

      B
      Adobe Employee
      BimmiSoAdobe Employee
      Adobe Employee
      July 12, 2021

      @sams16001423 

      Those are just warnings and you should wait till the process gets completed. As you can see the 503 error means the startup has not yet started. Let the process get completed. I see you are stopping it before getting executed.

       

      Thanks

        E
        EngineerMs
        Level 2
        March 15, 2022

        Perfect !, if we keep on refreshing it works, looks like delay in staring auth service

          ChitraMadan
          Community Advisor
          ChitraMadanCommunity AdvisorAccepted solution
          Community Advisor
          July 12, 2021

          Hi @sams16001423 ,

           

          You can try below options:

           

          1) Try to delete below 2 files and restart the instance:

           

          /author/crx-quickstart/repository/segmentstore/repo.lock

          /author/crx-quickstart/launchpad/felix/cache.lock

           

          If this also don't work,

           

          2) Stop the instance, delete the index folder and restart again, which will build your indexes again and might take some time to start.Wait for indexing to be completed.You can enable debug logs and check indexing logs in error.log

           

            G
            Gourav_Mukherjee
            Level 2
            April 6, 2022

            Try checking the repoinit scripts in the osgi configs specific to your project , as well as removing the index folder in the crx-quickstart will resolve it

              Love_Sharma
              Love_Sharma
              Level 4
              September 30, 2022

              Deleting repoinit folder from my AEM instance fixed this issue for me. Either you can run below command

               rm -rf crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit OR delete the folder manually. 

              There are other ways too to fix this but above one is the quickest I found.

                R
                rajeevratna
                New Member
                May 21, 2023

                This worked for me on AEM 6.5 out of all the solutions.

                  kautuk_sahni
                  Community Manager
                  kautuk_sahniCommunity Manager
                  Community Manager
                  June 7, 2024

                  @rajeevratna We hope you found the AEM community valuable. We anticipate your return as either a learner or a contributor. The community benefits from SMEs like you. Please ask your AEM peers to join and contribute. Happy AEM learning!

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