HTTP ERROR 403 - Problem accessing /system/console/

Question

Hi,

I am using AEM 6.5 and i have changed my admin user password. After changing the admin password, i am able to access all consoles except " /system/console/". It shows error message as below.

HTTP ERROR 403

Problem accessing /system/console/productinfo. Reason:

    Forbidden

Tried restarting author but still same issue. Error message from error.log

14.04.2020 05:36:29.201 *INFO* [qtp1712131775-68925] org.apache.sling.extensions.webconsolesecurityprovider.internal.SlingWebConsoleSecurityProvider2 authenticate: User admin is denied Web Console access

Can someone please assist?

shregupt1 · Accepted Answer

The Apache Sling Web Console Security Provider OSGI component takes care of authenticating Web Console users against the JCR repository.
Its exposed configuration allows to enter AEM users and/or groups who will be allowed to access the Felix Console.

Now in case you are not able to login to system/console/configMgr, you can check via filesystem \crx-quickstart\launchpad\config\org\apache\sling\extensions\webconsolesecurityprovider\internal. Please validate this configuration.

BrianKasingli · Answer

Typically accessing /system/console directly without authentication, you will expect a 403 error. Before visiting /system/console, try to login as admin in localhost:4503/crx/de. Once authenticated, then visit /system/console.

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