How to enable debug logs in production in Adobe Managed Service?

[Mario248]

I have some debug logs in AEM (AMS). I created new debug log files for my package in lower environments (dev and stage) to see all debug logs. In lower environments, there are no issues, but in production, Felix Console is disabled, and we cannot create any debug log files.

What is the process for enabling debug logs in the production environment? Can debug logs be seen in production?

[TarunKumar]

Hi @Mario248 ,
Generally for AEM prod hosted on AMS, you will have to check with AMS team where they should be able to share the debug log with you. AMS team allow certain user to access the logs.

[aanchal-sikka · Accepted solution]

Hello @Mario248 

The loggers can be created via OSGi configurations. Ideally, we should not have DEBUG logs enabled on production. If needed, these should be enabled only for a short period and then moved back to WARN again.

AMS team should be able to created jailed-users for production to view logs.

[Rohit_Utreja]

@Mario248 

OSGI configs need to be pushed to prod via code deployment to enable these logs in production, since felix console can't be accessed for prod instance.

Please refer below URL to configure OSGI configs.

https://experienceleague.adobe.com/docs/experience-manager-65/deploying/configuring/configure-loggin...