Help- Asset Expiry AEM-6.1 Email notification and Inbox notification | Community
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NitroHazeDev
Level 9
October 16, 2015
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Help- Asset Expiry AEM-6.1 Email notification and Inbox notification

  • October 16, 2015
  • 12 replies
  • 5807 views

I have referred https://docs.adobe.com/docs/en/aem/6-1/author/assets/managing-assets-touch-ui/drm.html#Asset and i am trying hard to figure out the options that is made available in 6.1 with the asset expiry

1. I have  Adobe CQ DAM Expiry Notification configured  with send email check-box checked per the documentation, but i receive no email when the asset expires.     Am i missing a configuration here?

2. If step 1 succeeds, who is the intended mail recipient? Am i supposed to have an additional configuration to set the intended mail recipients?

3. I do not see any notifications pushed to my inbox as per the documentation before the asset expires.

 I only see a flag with the text "Asset has expired" when i select the asset and hit the "Timeline", in the touch based UI.

4. Is there a feasibility to have the asset deactivate if it expires, is this feature available OOTB?

Kindly assist

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Best answer by smacdonald2008

" Prior notification in seconds in the configuration when set to say 5 seconds,

   a. does not trigger a INBOX notification 5 seconds BEFORE expiry eg.( per the documentation "Following assets are about to expire"), i am not sure if i am missing something. I see in the documentation that i should receive a message to my inbox before expiry"

If you are seeing behaviour different from the documentation - you very well may have encountered a bug. Reason why community cannot help here is its suppose to work - but it's not. 

I would recommend opening a ticket here so the support team can get Eng to fix this. 

https://helpx.adobe.com/marketing-cloud/contact-support.html

12 replies

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smacdonald2008
smacdonald2008Accepted solution
Level 10
October 23, 2015

" Prior notification in seconds in the configuration when set to say 5 seconds,

   a. does not trigger a INBOX notification 5 seconds BEFORE expiry eg.( per the documentation "Following assets are about to expire"), i am not sure if i am missing something. I see in the documentation that i should receive a message to my inbox before expiry"

If you are seeing behaviour different from the documentation - you very well may have encountered a bug. Reason why community cannot help here is its suppose to work - but it's not. 

I would recommend opening a ticket here so the support team can get Eng to fix this. 

https://helpx.adobe.com/marketing-cloud/contact-support.html

N
NitroHazeDevAuthor
Level 9
October 24, 2015

smacdonald2008 wrote...

" Prior notification in seconds in the configuration when set to say 5 seconds,

   a. does not trigger a INBOX notification 5 seconds BEFORE expiry eg.( per the documentation "Following assets are about to expire"), i am not sure if i am missing something. I see in the documentation that i should receive a message to my inbox before expiry"

If you are seeing behaviour different from the documentation - you very well may have encountered a bug. Reason why community cannot help here is its suppose to work - but it's not. 

I would recommend opening a ticket here so the support team can get Eng to fix this. 

https://helpx.adobe.com/marketing-cloud/contact-support.html

 

Thank you very much Scott. Was curious if i was missing something.

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