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jessielouthan
jessielouthan
Level 3
February 9, 2017
Solved

Got an 500 Error Code When Deleting User Accounts

  • February 9, 2017
  • 5 replies
  • 1858 views

So, my Senior Developer just did a clean install of 6.2 for our Sandbox environment (while we wait for the Dev environment to get up and running).

I went in and started deleting the User accounts...while I was doing that, I got an 500 Error Code (see below).

 

Thoughts?

Error while reading cached library: javax.jcr.LoginException: Login Failure: all modules ignored

Cannot serve request to /libs/granite/core/content/login.html in /libs/granite/core/components/login/login.jsp

Exception:

java.io.IOException: Error while reading cached library: javax.jcr.LoginException: Login Failure: all modules ignored
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Best answer by smacdonald2008

Support replied: 

"Sounds like they might have deleted the system user (like  clientlibs-service) used in client library caused the issue, which is correct & as designed.  Engaging through support channel by submitting the entire logs will confirm Or identify other possible suspect If any. "

Sounds like something is deleted - please open a ticket so they can investigate. 

5 replies

Jitendra_S_Toma
Jitendra_S_Toma
Level 10
February 10, 2017

Hi,

What's your permission level? Are you an admin?. It is my guess that you may require read permission in libs core and that could be the reason, this URL /libs/granite/core/content/login.html isn't accessible to you.

just check this once.

jessielouthan
jessielouthanAuthor
Level 3
February 10, 2017

Yes, I'm one of the Admins (and I'm on the Admin account).

There's more to the error code, but that's pretty much it.

I'll have my SD take a look at the permissions.

 

I also wonder if it's a case of deleting the anonymous account...I say that, because in 6.1, I wasn't able to delete it for some reason. 

Just a thought.

smacdonald2008
smacdonald2008
Level 10
February 10, 2017

I am checking with our support team to see if this is a known issue. 

smacdonald2008
smacdonald2008Accepted solution
Level 10
February 10, 2017

Support replied: 

"Sounds like they might have deleted the system user (like  clientlibs-service) used in client library caused the issue, which is correct & as designed.  Engaging through support channel by submitting the entire logs will confirm Or identify other possible suspect If any. "

Sounds like something is deleted - please open a ticket so they can investigate. 

jessielouthan
jessielouthanAuthor
Level 3
February 15, 2017

Thanks Scott, I'll pass this along to him.

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