Getting error while downloading the asset in prod environment.

[keerthana_hn]

Hi,

Getting error while downloading the renditions of mp4 file in our projects prod environment.

And this is issue happens for random mp4 files not for all. When we check in inbox it shows this message. 

Also, when we check in logs this error message is shown regarding distribution agent.

19.01.2023 05:19:20.960 [cm-p16404-e40449-aem-author-64484586d6-drx5h] *INFO* [130.248.125.11 [1674105560711] GET /content/dam/marketing/archive-of-old-projects/holiday/fy20/cyber-week/in-club-digital-signage-channel/videos/CYBWEE_2019_12022019_Tech.mp4/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg HTTP/1.1] com.adobe.cq.dam.s7imaging.impl.ps.forwarder.HttpRequester Response: Status: [HTTP/1.1 200 OK], Content-Type: [Optional[image/jpeg]], Content-Length: [Optional[126000]]
19.01.2023 05:19:21.257 [cm-p16404-e40449-aem-author-64484586d6-drx5h] *WARN* [sling-default-2-resource-queueProcessor-bpdistributionagent0-queue-bpdistributionagent0] org.apache.sling.distribution.agent.impl.SimpleDistributionAgent [agent][bpdistributionagent0] [queue-bpdistributionagent0] PACKAGE-FAIL DSTRQ1: could not deliver dstrpck-1674055994031-9601bc86-4913-438b-a06d-3a1cb2d1f807, not enough rights for https://samsclub.brand-portal.adobe.com/libs/sling/distribution/services/importers/default
19.01.2023 05:19:21.257 [cm-p16404-e40449-aem-author-64484586d6-drx5h] *WARN* [sling-default-2-resource-queueProcessor-bpdistributionagent0-queue-bpdistributionagent0] org.apache.sling.distribution.queue.impl.simple.SimpleDistributionQueueProcessor processing and removal of item distrq-2023--01--18--15--33--10fd364009824fe69a0be84f2d895828_0 failed; will reattempt
19.01.2023 05:19:27.702 [cm-p16404-e40449-aem-author-64484586d6-drx5h] *INFO* [qtp1627854140-1728] org.apache.sling.auth.core.impl.SlingAuthenticator getAnonymousResolver: Anonymous access not allowed by configuration - requesting credentials
19.01.2023 05:19:28.017 [cm-p16404-e40449-aem-author-64484586d6-lc8fx] *INFO* [sling-default-4-Registered Service.6462]

[sling-default-5-resource-queueProcessor-bpdistributionagent0-queue-bpdistributionagent0] org.apache.sling.distribution.agent.impl.SimpleDistributionAgent [agent][bpdistributionagent0] [queue-bpdistributionagent0] PACKAGE-FAIL DSTRQ1: could not deliver dstrpck-1674055994031-9601bc86-4913-438b-a06d-3a1cb2d1f807, not enough rights for https://samsclub.brand-portal.adobe.com/libs/sling/distribution/services/importers/default.

Quite not sure why is issue is happening randomly. Please let me know what is cause of the issue and if there's any solution for this.

Thank you.

[Mani_kumar_ · Accepted solution]

Check the permissions that with which user you are downloading the assets.

Error says not enough rights for https://samsclub.brand-portal.adobe.com/libs/sling/distribution/services/importers/default.

SO I suggest make changes to your permissions and try again.

Hope this is helpful

[Kiran_Vedantam]

Hi @keerthana_hn 

Can you attach the log from error.log file? Also can you check your perms to that folder?

Thanks,

Kiran Vedantam.

[ChitraMadan]

Hi @keerthana_hn ,

Does not look like to be a permission issue, as this is happening intermittently.

Can you please confirm below points:

Is your author behind dispatcher?

Is the issue happening for large files? Are you able to download smaller files?

Thanks,

Chitra

[Manu_Mathew_]

@keerthana_hn The asset could be locked or something via some integration/operation being done on the same asset.

also, you can ref. if it helps,  https://experienceleague.adobe.com/docs/experience-manager-65/assets/managing/download-assets-from-...

https://experienceleague.adobe.com/docs/experience-manager-brand-portal/using/download/brand-portal-...