Forms generation - Error 500--Internal Server Error

[aemuser001]

Hi Adobe Staff,

I understand Adobe LiveCycle is outdated, but would appreciate any help/insight as to why this error is received when generating a form. This LiveCycle runs in WebLogic, and the form templates are kept in the same server's file system.  

This error is received when generating a PDF using LiveCycle, and including an static PDF located in a different server. These two PDFs are then emailed to user.

The 'Details' button shows the below exception followed by the list of .dll files.

************** Exception Text **************
DexFlow.Framework.DXException: Object reference not set to an instance of an object.
at CMModule.CMStorage.GetLockFilePath(ContentID cmid, StorageMediaBase tmedia)
at CMModule.CMStorage.UnlockContentFiles(ContentID cmid, StorageMediaBase tmedia)
at CMModule.CMStorage.CommitSessionCopy(Int64 sessionId)
at CMModule.CMStorage.FinishSession(Int64 sessionId)
at CMModule.CMModule.CloseSession(CNETInputKeeper i_pInputKeeper, CNETOutKeeper o_pOutKeeper)
at CMBase.CMModuleBase.ProcessEx(CNETInputKeeper i_pInputKeeper, CNETOutKeeper o_pOutKeeper)

Is it possible any of these .dll files is corrupted? How to identify which of these files are impacted, and how to fix it?

On clicking the 'Continue' button the following error message is displayed. 

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

Thanks in advance for any help on this.

[Rite18]

@aemuser001  May be it is due to references for external PDF "including an static PDF located in a different server." , revisit implementation and try to include Static PDF from same server - as seems to be 500 error when you are trying to access PDF from another server.

[arunpatidar]

Hi @aemuser001 
Please check in Adobe LiveCycle community as well, if someone can help

https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&lang=all&tabid=all 

[kautuk_sahni]

@aemuser001 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

[aemuser001]

Thank you Rite18 and arunpatidar, the suggestions are very help and we are looking into the mapping to access the PDF in the external server. There are the Webservicelocator.properties and Formsgeneration.properties files that map the resources. Does any of these properties file or any other setting that would link/reference the generated form and the static PDF that is in an external server. How can I troubleshoot this further? Which log file(s) would have captured this 500 error, and were else do I need to look further to gather additional information?

Thank you.

[aemuser001]

Hi all,

Is there any documentation on how the API call is made when invoking the forms generation functionality? My understanding is that the API call is dynamically created with all the data/tokens and parameters with name/value pairs that is needed to generate the form. I do see minus [-] sign before a value sometimes, for example EXECID=-3246728193. I am trying to identify from where this minus sign is coming from - is it from the data retrieved from database table or is it added during the concatenation of the strings during URL creation, needed for the API calls.

Thank you,

Leena

[aemuser001]

Hi Kautuk Sahni,

Still trying to find a solution. I am looking into the properties files that are used in mapping the resources. These are custom properties files that may not come with the default Adobe LiveCycle installation. Trying to compare these files with a similar working system, and also analyzing the server.log, custom application log and Adobe LiveCycle log. Thank you for looking into this. This can me marked as closed.