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Facing issue with dynamic media


Level 4

Hi Team,


videos of dynamic media aren't loading in my local but was loading on dev same code and same asset I'm seeing error in my logs

GET /is/image/Dev/Video HTTP/1.1] com.scene7.is.ps.j2ee.ErrorInterceptorBean Unable to find /Dev/Video: 'Record Id: /DEV/Video, Record Type: IS' {} net path: '/is/image/Dev/Video' query: 'req=userdata,json,UTF-8&locale=en&id=28722530&handler=s7classics7sdkJSONResponse' referer: 'http://localhost:4508/content/Regions/Americas/Sites/en-us/index.html?wcmmode=disabled'
Caused by:

Caused by:
com.scene7.is.ps.provider.CatalogRecordException:Unable to find /Dev/Video: 'Record Id: /MedtronicDev/Video, Record Type: IS' {}
at com.scene7.is.ps.provider.PlatformServerImpl.getResponse(PlatformServerImpl.java:160)
28.03.2024 18:27:54.302 *WARN* [[0:0:0:0:0:0:0:1] [1711630674295] GET /is/image/Dev/Video

1 Reply


Community Advisor



Are you noticing this issue with a newly uploaded asset in local or an asset installed via package?

Aanchal Sikka