Today, great disruptions to business, government and everyday life have significantly increased the need for enrollment in digital services to be convenient, fast, and secure.
Yet, it is still common for organizations to have hundreds of paper-based forms and processes. At a time when more people are working remotely (either full time or part of the time), the lack of paperless business and government is creating frustrating and time-consuming roadblocks.
In our digital age, the expectation is that it should not take weeks to capture and act on data, nor should it be such an error-prone or costly process.
Fortunately, organizations can free themselves from inefficient legacy solutions and manual work — and move to a modern platform.
What does a modern enrollment process look like?
A modern digital enrollment experience goes beyond initial data capture. It includes multiple touchpoints in a user’s relationship with the brand such as: initial enrollment, onboarding, communications, retention and upsell. An ideal solution also maintains a consistent brand experience across all these touchpoints.