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Existing folders, New Folders and Files are not showing up under /content/dam in Touch UI in AEM 6.5

Forum|Forum|4 years ago
June 23, 2021
4 replies
3814 views

Encountered an issue where all of sudden existing folders, newly created files and folders are not showing up in AEM 6.5 Touch UI content dam folder, it's showing properly in classic UI and can see them in CRX as well.

Also,Created folder of both types sling:OrderedFolder and sling:Folder but still not showing up in list,column and card view.

Note : logged-in as Admin

http://localhost:4502/assets.html/content/dam --- not showing any folders on dev & stage

http://localhost:4502/assets.html/content/dam/mybrand -- if we access [brand name] like this able to see folders & files

Looking for a solution as what can be possible root cause.

Best answer by Dipti_Chauhan

Hi @gnanendraponnala

are you getting any error on console?

and can you please share node details for dam node?

Thanks

Dipti

Dipti_Chauhan

Accepted solution

Community Advisor

Hi @gnanendraponnala

are you getting any error on console?

and can you please share node details for dam node?

Thanks

Dipti

GnanendraPonnalaAuthor

Level 2

Hi @dipti_chauhan,

1. I don't see any errors,

2. /content/dam -- node details

jcr:created -- 2020-08-21T12:19:49.667Z

jcr:createdBy -- Admin

jcr:mixinTypes -- rep:AccessControllable

jcr:primaryType -- sling:Folder

please let me know if anything required

Dipti_Chauhan

Community Advisor

Hi @gnanendraponnala

Are you getting any result with this call: http://localhost:4502/mnt/overlay/granite/ui/content/tree.0.html/content/dam?columnPath=/mnt/overlay/dam/gui/content/assets/jcr:content/views/column ?

And may be one of child folder is corrupted. Please check those also.

Thanks

Dipti

GnanendraPonnalaAuthor

Level 2

Hi @dipti_chauhan,

I was getting like below, no data.

{

"items": [],

"hasMore": false

}

Note: http://localhost:4502/mnt/overlay/granite/ui/content/tree.0.html/content/dam?columnPath=/mnt/overlay/dam/gui/content/assets/jcr:content/views/column -- in local its giving data

but checking for corrupted child folder will be difficult right it has more folders & files.

Now http://localhost:4502/assets.html/content/dam/mybrand -- this also not showing any folders

Thanks

kchaurasiya

Level 5

@gnanendraponnala It seems it might be access related issue. I am assuming and You may try the below approaches not sure whether it will work or not but you can check and try.

Approach 1 : Go to the User Admin Console and Check the admin user access and see whether admin user have access on these folders on Dev and Stage and compare the user permission with your local user.

Approach 2 : I think you are able to see the dam folders on your local right? not on dev and stage if this is the case then check the parent folder(branding folder) configuration such as any property configuration to not to show the child folder. Compare the folder property from your stage to local environment.

Approach 3 : From touch UI ,Just create a simple test folder on your local and stage and check whether you are able to see it or not if not seeing then might be issue from the parent folder as there may be some configuration on the parent folder. Second thing if you are able to see the folder on one environment not the other then compare the things on the both environment.

Approach 4 : Check if any existing workflow is running on the DAM project folder or not if any workflow is running then check whether you are using any system user for running the workflow. If you are using system user then check the permissions on the folder.

Also if you are getting any error . You can share your logs for the better knowing.

Thank You.