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SOLVED

Error getting Access token while using Content Transfer Tool (CTT)

Nikhil-Kumar
Community Advisor
Community Advisor

Hello All,

I am getting below error while getting Access Token from my CTT tool where I am connecting to my cloud AEM instance. Any information would really helpful.

 Below are the screenshots.

@Jörg_Hoh @Arun_Patidar @vanegi 
Reference documentation: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/cont... 

Nikhil-Kumar_0-1621528878417.png

 

Nikhil-Kumar_0-1621528496946.png

 

1 Accepted Solution
johobot
Correct answer by
Level 2
Level 2

Hello @Nikhil-Kumar ,

 

Sorry to hear that you are having issues with the Content Transfer Tool. Are you logged in to the Cloud AEM instance? Is the user you used to log in to Cloud AEM part of the "administrators" group? I have seen this error when the account used to request the migration token is not part of the right group [0].

 

johobot_0-1621530318923.png

 

Cheers,

Johnson

 

[0] https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/cont...

View solution in original post

4 Replies
johobot
Correct answer by
Level 2
Level 2

Hello @Nikhil-Kumar ,

 

Sorry to hear that you are having issues with the Content Transfer Tool. Are you logged in to the Cloud AEM instance? Is the user you used to log in to Cloud AEM part of the "administrators" group? I have seen this error when the account used to request the migration token is not part of the right group [0].

 

johobot_0-1621530318923.png

 

Cheers,

Johnson

 

[0] https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/cont...

View solution in original post

kautuk_sahni
Community Manager
Community Manager
@johobot, thank you for providing solution here. AEM community need great SMEs like you. Keep the wonderful work going.
Nikhil-Kumar
Community Advisor
Community Advisor

@johobot -  I am getting below error once I connect get the Access token from the cloud.
Any update around that ?

Nikhil-Kumar_0-1621579242823.png

 

amitcsknit
Level 2
Level 2
@Nikhil you have to login in AEM and add yourself in administrator group and you will get it.