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Error during AEM start up

Avatar

Level 2
Dear All,
 
I am facing below error on starting AEM instance  double click on AEM Quick start JAR file on completion of startup below screen is appearing by default.
 
I have downloaded AEM 6.5 and 6.4 trial version from Adobe cloud for demo purpose. But getting same error in both version. As per Adobe guideline using java 1.8 for the same.
pkumarp1_2-1682581502121.pngpkumarp1_3-1682581555977.png

 

 
 

 

 
 
 
12 Replies

Avatar

Employee Advisor

Hi @pkumarp1!

The error looks like it's very likely to be caused by a wrong Java version being used to start the AEM process.

The supported versions can be found on the Technical Requirements documentation [1,2] (AEM 6.4: Oracle Java SE 8 JDK - 64bit; various options for AEM 6.5). Please also check for the required architectures (e. g. 64-bit) and the supported vendors ( e. g. Azul Zulu OpenJDK, Oracle, IBM) as listed on the linked pages.

 

If you have double checked that the installed JDK matches the requirements of the AEM version, please also verify which Java installation on your machine is being picked for the start of the AEM process. If there are multiple Java installations (e. g. multiple versions or JDK vs. JRE) on your machine, the system might pick a wrong one when starting the AEM process. This is especially the case if you start it by just double clicking the quickstart JAR file.

 

To ensure that you are using the correct version, you might want to start AEM by calling a specific Java executable, e. g. as

C:\[path\to\jdk]\java -jar C:\[path\to\aem]\cq-quickstart-6.5.0.jar

 

Let me know if that helps!

 

 

[1] AEM 6.5 - https://experienceleague.adobe.com/docs/experience-manager-65/deploying/introduction/technical-requi...

[2] AEM 6.4 - https://experienceleague.adobe.com/docs/experience-manager-64/deploying/introduction/technical-requi...

Avatar

Level 2

Dear @markus_bulla_adobe,

Thank for reply.

I'm using java 8 already attached screen shot for the same. Only single instance of java is running in my system, already double cheek it. I had tried various java 8 version like jdk-8u361,jdk-8u151 and jdk-8u371, but all the times getting same error. Any specific java version which I need to installed, I have gone through Adobe java requirements page. They only specified java version i.e. 8, not any special version from it. 

Avatar

Employee Advisor

@pkumarp1 hi,

 

 

Can you try running "java -jar <jarName> -gui" in terminal ? Does it lead to same issue?
Please clear the crx-quickstart folder before executing the command.

 

Regards,

Milind

Avatar

Level 2

Hi @milind_bachani

Tried but no luck. Getting same error.

 

Internal Server Error

Cannot serve request to /libs/granite/core/content/login.html in /libs/granite/core/components/login/login.jsp

Exception:

java.lang.NullPointerException
	at org.apache.jsp.libs.granite.core.components.login.login_jsp._jspService(login_jsp.java:231)
	at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)
	at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)
	at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:342)
	at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:97)
	at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:603)
	at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:388)
	at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)
	at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)
	at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:552)
	at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:82)
	at com.day.cq.wcm.core.impl.page.PageLockFilter.doFilter(PageLockFilter.java:91)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:94)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)
	at org.apache.sling.engine.impl.filter.RequestSlingFilterChain.render(RequestSlingFilterChain.java:49)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:76)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
	at com.day.cq.wcm.core.impl.warp.TimeWarpFilter.doFilter(TimeWarpFilter.java:109)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet.doFilter(SaferSlingPostServlet.java:114)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
	at com.day.cq.dam.core.impl.servlet.ActivityRecordHandler.doFilter(ActivityRecordHandler.java:141)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler.doFilter(AdhocAssetShareAuthHandler.java:437)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.granite.rest.impl.servlet.ApiResourceFilter.doFilter(ApiResourceFilter.java:70)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.granite.requests.logging.impl.RequestLoggerImpl.doFilter(RequestLoggerImpl.java:134)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter.doFilter(AssetContentDispositionFilter.java:96)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.granite.csrf.impl.CSRFFilter.doFilter(CSRFFilter.java:217)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl.doFilter(AuthoringUIModeServiceImpl.java:372)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter.doFilter(RedirectFilter.java:248)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter.doFilter(RequestProgressTrackerLogFilter.java:107)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.cq.social.commons.cors.CORSAuthenticationFilter.doFilter(CORSAuthenticationFilter.java:91)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.wcm.foundation.forms.FormsHandlingServletHelper.handleFilter(FormsHandlingServletHelper.java:226)
	at com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet.doFilter(FormsHandlingServlet.java:138)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.granite.optout.impl.OptOutFilter.doFilter(OptOutFilter.java:76)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.wcm.foundation.forms.FormsHandlingServletHelper.handleFilter(FormsHandlingServletHelper.java:226)
	at com.adobe.cq.wcm.core.components.internal.servlets.CoreFormHandlingServlet.doFilter(CoreFormHandlingServlet.java:126)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.day.cq.wcm.core.impl.WCMRequestFilter.doFilter(WCMRequestFilter.java:90)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.cq.history.impl.HistoryRequestFilter.doFilter(HistoryRequestFilter.java:122)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker.doFilter(CampaignCopyTracker.java:100)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.rewriter.impl.RewriterFilter.doFilter(RewriterFilter.java:87)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at com.adobe.granite.httpcache.impl.InnerCacheFilter.doFilter(InnerCacheFilter.java:81)
	at com.adobe.granite.httpcache.impl.InnerCacheFilter.doFilter(InnerCacheFilter.java:60)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:131)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.security.impl.ContentDispositionFilter.doFilter(ContentDispositionFilter.java:152)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
	at com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl.doFilter(ResourceResolverHelperImpl.java:83)
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:72)
	at org.apache.sling.engine.impl.SlingRequestProcessorImpl.doProcessRequest(SlingRequestProcessorImpl.java:151)
	at org.apache.sling.engine.impl.SlingMainServlet.service(SlingMainServlet.java:244)
	at org.apache.felix.http.base.internal.handler.ServletHandler.handle(ServletHandler.java:123)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:86)
	at com.adobe.granite.license.impl.LicenseCheckFilter.doFilter(LicenseCheckFilter.java:312)
	at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:142)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:81)
	at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:131)
	at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:142)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:81)
	at org.apache.sling.featureflags.impl.FeatureManager.doFilter(FeatureManager.java:116)
	at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:142)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:81)
	at org.apache.sling.engine.impl.log.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:72)
	at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:142)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:81)
	at org.apache.sling.startupfilter.impl.StartupFilterImpl.doFilter(StartupFilterImpl.java:105)
	at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:142)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:81)
	at org.apache.sling.engine.impl.parameters.RequestParameterSupportConfigurer.doFilter(RequestParameterSupportConfigurer.java:63)
	at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:142)
	at org.apache.felix.http.base.internal.dispatch.InvocationChain.doFilter(InvocationChain.java:81)
	at org.apache.felix.http.base.internal.dispatch.Dispatcher$1.doFilter(Dispatcher.java:146)
	at org.apache.felix.http.base.internal.whiteboard.WhiteboardManager$2.doFilter(WhiteboardManager.java:1002)
	at org.apache.sling.security.impl.ReferrerFilter.doFilter(ReferrerFilter.java:326)
	at org.apache.felix.http.base.internal.handler.PreprocessorHandler.handle(PreprocessorHandler.java:136)
	at org.apache.felix.http.base.internal.whiteboard.WhiteboardManager$2.doFilter(WhiteboardManager.java:1008)
	at org.apache.felix.http.sslfilter.internal.SslFilter.doFilter(SslFilter.java:97)
	at org.apache.felix.http.base.internal.handler.PreprocessorHandler.handle(PreprocessorHandler.java:136)
	at org.apache.felix.http.base.internal.whiteboard.WhiteboardManager$2.doFilter(WhiteboardManager.java:1008)
	at org.apache.felix.http.base.internal.whiteboard.WhiteboardManager.invokePreprocessors(WhiteboardManager.java:1012)
	at org.apache.felix.http.base.internal.dispatch.Dispatcher.dispatch(Dispatcher.java:91)
	at org.apache.felix.http.base.internal.dispatch.DispatcherServlet.service(DispatcherServlet.java:49)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:542)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:502)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:132)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
	at java.lang.Thread.run(Thread.java:750)

Request Progress:

      0 TIMER_START{Request Processing}
      7 COMMENT timer_end format is {<elapsed microseconds>,<timer name>} <optional message>
     25 LOG Method=GET, PathInfo=null
     43 TIMER_START{handleSecurity}
   7384 TIMER_END{7336,handleSecurity} authenticator org.apache.sling.auth.core.impl.SlingAuthenticator@48f487a2 returns true
  82245 TIMER_START{ResourceResolution}
  92745 TIMER_END{10494,ResourceResolution} URI=/libs/granite/core/content/login.html resolves to Resource=JcrNodeResource, type=granite/core/components/login, superType=null, path=/libs/granite/core/content/login
  95868 LOG Resource Path Info: SlingRequestPathInfo: path='/libs/granite/core/content/login', selectorString='null', extension='html', suffix='null'
  95876 TIMER_START{ServletResolution}
  96138 TIMER_START{resolveServlet(/libs/granite/core/content/login)}
 152249 TIMER_END{56104,resolveServlet(/libs/granite/core/content/login)} Using servlet /libs/granite/core/components/login/login.jsp
 152361 TIMER_END{56482,ServletResolution} URI=/libs/granite/core/content/login.html handled by Servlet=/libs/granite/core/components/login/login.jsp
 154181 LOG Applying Requestfilters
 154719 LOG Calling filter: com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl
 155058 LOG Calling filter: org.apache.sling.security.impl.ContentDispositionFilter
 156431 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter
 158336 LOG Calling filter: com.adobe.granite.httpcache.impl.InnerCacheFilter
 158676 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter
 160129 LOG Calling filter: com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker
 160284 LOG Calling filter: com.adobe.cq.history.impl.HistoryRequestFilter
 165751 LOG Calling filter: com.day.cq.wcm.core.impl.WCMRequestFilter
 166851 LOG Calling filter: com.adobe.cq.wcm.core.components.internal.servlets.CoreFormHandlingServlet
 167272 LOG Calling filter: com.adobe.granite.optout.impl.OptOutFilter
 168554 LOG Calling filter: com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet
 168688 LOG Calling filter: com.adobe.cq.social.commons.cors.CORSAuthenticationFilter
 168909 LOG Calling filter: org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter
 169095 LOG Calling filter: com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter
 169291 LOG Calling filter: com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl
 170165 LOG Calling filter: com.adobe.granite.csrf.impl.CSRFFilter
 170284 LOG Calling filter: com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter
 170573 LOG Calling filter: com.adobe.granite.requests.logging.impl.RequestLoggerImpl
 171673 LOG Calling filter: com.adobe.granite.rest.impl.servlet.ApiResourceFilter
 172330 LOG Calling filter: com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler
 172445 LOG Calling filter: com.day.cq.dam.core.impl.servlet.ActivityRecordHandler
 172767 LOG Calling filter: com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet
 173180 LOG Calling filter: com.day.cq.wcm.core.impl.warp.TimeWarpFilter
 174323 LOG Applying Componentfilters
 174356 LOG Calling filter: com.day.cq.personalization.impl.TargetComponentFilter
 175538 LOG Calling filter: com.day.cq.wcm.core.impl.page.PageLockFilter
 176536 TIMER_START{/libs/granite/core/components/login/login.jsp#0}
3424508 LOG SCRIPT ERROR: An exception occurred processing JSP page /libs/granite/core/components/login/login.jsp at line 348
3424595 TIMER_END{3248053,/libs/granite/core/components/login/login.jsp#0}
3424970 LOG Filter timing: filter=com.day.cq.wcm.core.impl.page.PageLockFilter, inner=3,248, total=3,248, outer=0
3426526 LOG Filter timing: filter=com.adobe.cq.dtm.reactor.impl.servlets.ClientLibraryFilter, inner=0, total=3,251, outer=3,251
3426552 LOG Filter timing: filter=com.adobe.cq.dam.webdav.impl.io.DamWebdavRequestFilter, inner=3,251, total=3,251, outer=0
3426577 LOG Filter timing: filter=com.day.cq.wcm.core.impl.warp.TimeWarpFilter, inner=3,251, total=3,252, outer=1
3426599 LOG Filter timing: filter=com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet, inner=3,252, total=3,252, outer=0
3426619 LOG Filter timing: filter=com.adobe.cq.dtm.impl.servlets.DTMLibraryCompatibilityFilter, inner=3,252, total=3,252, outer=0
3426640 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.DamContentDispositionFilter, inner=3,252, total=3,252, outer=0
3426664 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.ActivityRecordHandler, inner=3,252, total=3,253, outer=1
3426685 LOG Filter timing: filter=com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler, inner=3,253, total=3,253, outer=0
3426706 LOG Filter timing: filter=com.adobe.granite.rest.impl.servlet.ApiResourceFilter, inner=3,253, total=3,253, outer=0
3426726 LOG Filter timing: filter=com.adobe.granite.requests.logging.impl.RequestLoggerImpl, inner=3,253, total=3,255, outer=2
3426746 LOG Filter timing: filter=com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter, inner=3,255, total=3,256, outer=1
3426784 LOG Filter timing: filter=com.adobe.granite.csrf.impl.CSRFFilter, inner=3,256, total=3,256, outer=0
3426805 LOG Filter timing: filter=com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl, inner=3,256, total=3,257, outer=1
3426825 LOG Filter timing: filter=com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter, inner=3,257, total=3,257, outer=0
3426845 LOG Filter timing: filter=org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter, inner=3,257, total=3,257, outer=0
3426864 LOG Filter timing: filter=com.adobe.cq.social.commons.cors.CORSAuthenticationFilter, inner=3,257, total=3,257, outer=0
3426884 LOG Filter timing: filter=com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet, inner=3,257, total=3,258, outer=1
3426905 LOG Filter timing: filter=com.adobe.granite.optout.impl.OptOutFilter, inner=3,258, total=3,259, outer=1
3426925 LOG Filter timing: filter=com.adobe.cq.wcm.core.components.internal.servlets.CoreFormHandlingServlet, inner=3,259, total=3,259, outer=0
3426945 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMRequestFilter, inner=3,259, total=3,260, outer=1
3426966 LOG Filter timing: filter=com.adobe.cq.history.impl.HistoryRequestFilter, inner=3,260, total=3,266, outer=6
3426985 LOG Filter timing: filter=com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker, inner=3,266, total=3,266, outer=0
3427006 LOG Filter timing: filter=org.apache.sling.rewriter.impl.RewriterFilter, inner=3,266, total=3,267, outer=1
3427026 LOG Filter timing: filter=com.adobe.granite.httpcache.impl.InnerCacheFilter, inner=3,267, total=3,268, outer=1
3427046 LOG Filter timing: filter=org.apache.sling.i18n.impl.I18NFilter, inner=3,268, total=3,270, outer=2
3427066 LOG Filter timing: filter=org.apache.sling.security.impl.ContentDispositionFilter, inner=3,270, total=3,271, outer=1
3427086 LOG Filter timing: filter=org.apache.sling.distribution.servlet.DistributionAgentCreationFilter, inner=3,271, total=3,271, outer=0
3429047 LOG Applying Error filters
3429085 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter
3429112 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter
3429243 TIMER_START{handleError:throwable=java.lang.NullPointerException}
3441990 TIMER_END{12742,handleError:throwable=java.lang.NullPointerException} Using handler /libs/sling/servlet/errorhandler/default.jsp
4066598 LOG Found processor for post processing ProcessorConfiguration: {contentTypes=[text/html], order=-1, active=true, valid=true, processErrorResponse=true, pipeline=(generator=Config(type=htmlparser, config={}), transformers=(Config(type=linkchecker, config={}), Config(type=mobile, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobile: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=mobiledebug, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobiledebug: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=contentsync, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-contentsync: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), serializer=Config(type=htmlwriter, config={}))}
4117270 TIMER_END{4117265,Request Processing} Dumping SlingRequestProgressTracker Entries

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Employee Advisor

Are you able to access the Felix console, if yes can you check is all bundles are active ?

You can visit /system/console/bundles to check the same.

 

Best Regards,

Milind Bachani

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Level 2

yes, I am able to open Felix console. Few of packages are in Fragment status rest are in Active mode. Also java version which is used by AEM is 8.

 

pkumarp1_0-1682597989936.pngpkumarp1_1-1682598042454.png

 

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Level 2

Don't think now error related to java version. Both the AEM instances 6.5 and 6.4 getting the same above error page after registered license key. 

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Level 2

Also I am getting below error mgs in erro.log file during AEM startup.

pkumarp1_2-1682598671149.pngpkumarp1_3-1682598738398.pngpkumarp1_4-1682598847211.pngpkumarp1_5-1682598882620.png

 

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Community Advisor

Hi @pkumarp1 - You might have already validated by now but Is it the same issue that you get when you try to setup fresh AEM instance?

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Level 2

Hi @Deleted Account 

Same error is repeating. Also getting error in log file except above mentioned during fresh setup.

28.04.2023 07:30:41.940 *INFO* [OsgiInstallerImpl] org.apache.jackrabbit.vault.packaging.PackagingService JcrPackageManager acquired w/o service! Alternate package roots will not be respected.
java.lang.IllegalStateException: null
at org.apache.jackrabbit.vault.packaging.PackagingService.getPackageManager(PackagingService.java:57) [org.apache.jackrabbit.vault:3.2.8]
at com.adobe.granite.workflow.upgrade.WorkflowPreserveContentHook.upgradeNeeded(WorkflowPreserveContentHook.java:183)
at com.adobe.granite.workflow.upgrade.WorkflowPreserveContentHook.execute(WorkflowPreserveContentHook.java:62)
at org.apache.jackrabbit.vault.packaging.impl.InstallHookProcessorImpl.execute(InstallHookProcessorImpl.java:149) [org.apache.jackrabbit.vault:3.2.8]
at org.apache.jackrabbit.vault.packaging.impl.ZipVaultPackage.extract(ZipVaultPackage.java:227) [org.apache.jackrabbit.vault:3.2.8]
at org.apache.jackrabbit.vault.packaging.impl.JcrPackageImpl.extract(JcrPackageImpl.java:401) [org.apache.jackrabbit.vault:3.2.8]
at org.apache.jackrabbit.vault.packaging.impl.JcrPackageImpl.extract(JcrPackageImpl.java:360) [org.apache.jackrabbit.vault:3.2.8]
at org.apache.jackrabbit.vault.packaging.impl.JcrPackageImpl.extract(JcrPackageImpl.java:346) [org.apache.jackrabbit.vault:3.2.8]
at com.adobe.granite.installer.factory.packages.impl.PackageTransformer$InstallPackageTask.execute(PackageTransformer.java:344) [com.adobe.granite.installer.factory.packages:1.0.14]
at org.apache.sling.installer.core.impl.OsgiInstallerImpl.doExecuteTasks(OsgiInstallerImpl.java:914)
at org.apache.sling.installer.core.impl.OsgiInstallerImpl.executeTasks(OsgiInstallerImpl.java:749)
at org.apache.sling.installer.core.impl.OsgiInstallerImpl.run(OsgiInstallerImpl.java:298) 

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Administrator

@Jörg_Hoh Requet your kind attention to review this one. 



Kautuk Sahni