Dynamic Media Videos not working on Publish Instance

Question

Hello Everyone,

We are facing one issue where in Dynamic Media is not working on our publish instance. It works fine on Author instance.

We are on cloud as a service

1. All the Viewers are published

2. Videos are Published

3. All the DM configs are published.

4, Images work just fine on Publish instance from DM.

5. Error we get is: 404 not found for this resource in network tab: https://publish-<>-<>.adobeaemcloud.com/is/image/<>/Joe_%20A%20Mortenson%20Story%20(Social%20Media%20Version)-1-AVS?req=set,json,UTF-8&labelkey=label&id=28616162&handler=s7classics7sdkJSONResponse

Can someone please help?

Thanks,

Nitin

Anil_Chennapragada · Accepted Answer

hi @nitinsi3 ,Hope you have figured out a solution for this. If not, please look into the below solutionIf I understand correctly you were able to access the Images via DM however videos are not working. Videos should be called using "/is/content" not "/is/image" Example : /is/content/

daniel-strmecki · Answer

In addition to what @anil_chennapragada said, DM has its own CDN, so the URL should not be *adobeaemcloud.com but *scene7.com, or a custom domain if you have it set up.

Here is an example: https://s7g10.scene7.com/is/content/assaabloy/video-street

Also, you might want to take a look at the DM Video Player: https://experienceleague.adobe.com/en/docs/dynamic-media-developer-resources/library/viewers-for-aem-assets-only/interactive-video/c-html5-aem-int-video

Hope this helps,

Daniel

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