Dynamic media interactive video is not showing the experience fragment as pop up

[ShyamalimaAc]

Hi all,

This is about the interactive media component of dynamic media. I am trying to get experience fragment as a pop up upon clicking the image swatches from right panel of the interactive video. Hyperlink option is working fine but when i am providing the reference of experience fragment for the action, it is not showing the pop up. 

Any help is highly appreciated.

Thanks,

Shyama

[HrishikeshKa]

Hi @ShyamalimaAc ,

It sounds like you're encountering an issue with displaying an Experience Fragment (XF) as a pop-up when using the Interactive Media Component of Dynamic Media in Adobe Experience Manager (AEM). Here are a few troubleshooting steps and considerations:

1. Ensure Correct Configuration: Double-check that the Experience Fragment is configured correctly to be displayed as a pop-up. This includes setting the XF's properties to be rendered as a pop-up, configuring the XF variation properly, and ensuring that any necessary scripts or styles are included.

2. Verify Interactivity Settings: Make sure that the Interactive Media Component is configured to properly handle the XF as a pop-up. This might involve setting up the correct actions and interactions within the Interactive Media Component's configuration.

3. Check for JavaScript Errors: Inspect the browser's console for any JavaScript errors that might be preventing the XF from being displayed as a pop-up. Errors in custom scripts or conflicts with other scripts on the page could interfere with the pop-up functionality.

4. Test in Different Environments: Test the behavior in different environments (e.g., local development, staging, production) to see if the issue persists across all environments or if it's specific to one environment.

5. Review Documentation and Support: Consult the official documentation for Dynamic Media and Interactive Media Components in AEM to ensure that you're following best practices and configuration guidelines. If necessary, reach out to Adobe Support or the AEM community for assistance.

6. Consider Alternative Solutions: If you're unable to resolve the issue with displaying the XF as a pop-up, consider alternative approaches such as using custom JavaScript or AEM Components to achieve the desired behavior.

7. Update Component Versions: Ensure that you're using the latest versions of Dynamic Media and Interactive Media Components, as newer versions may include bug fixes or enhancements that address the issue you're encountering.

By following these steps and investigating the configuration and behavior of the Interactive Media Component and Experience Fragment, you should be able to identify and address the issue with displaying the XF as a pop-up in your AEM implementation.

[Himanshu_Jain]

Hi @HrishikeshKa ,

Can you let us know if you faced the same issue before and how you resolved it.

Thanks

[HrishikeshKa · Accepted solution]

Hi @Himanshu_Jain ,

1. Double-check configuration: Ensure that all configurations related to the Experience Fragment (XF) and Interactive Media Component are correct. Pay close attention to properties, variations, and any scripts or styles that might affect the pop-up behavior.

2. Inspect browser console: Check the browser console for any JavaScript errors that might be occurring when trying to display the XF as a pop-up. These errors could provide valuable clues about what's going wrong and how to fix it.

3. Test in different environments: Sometimes issues can be environment-specific. Test the behavior in different environments to see if the problem persists across all of them or if it's isolated to a specific environment.

4. Consult documentation and support: Review the official documentation for AEM, Dynamic Media, and Interactive Media Components to ensure that you're following best practices and configuration guidelines. If needed, reach out to Adobe Support or the AEM community for assistance.

5. Consider alternative solutions: If you're unable to resolve the issue with the standard configuration, explore alternative approaches such as using custom JavaScript or AEM Components to achieve the desired pop-up behavior.

6. Update component versions: Ensure that you're using the latest versions of Dynamic Media and Interactive Media Components. Newer versions may include bug fixes or enhancements that address the issue you're encountering.