Dynamic Media Configuration isnt working on cloud enviroment | Community
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LukaVi1
Level 2
June 1, 2022
Solved

Dynamic Media Configuration isnt working on cloud enviroment

  • June 1, 2022
  • 4 replies
  • 3859 views

We are having trouble with configuring dynamic media on cloud.

In local enviroment the dynamic media configuration works fine, but on cloud it is not generating some folders and its always showing this error when placing image/video in dynamic media component:

"No preview server defined for root ID referenced in net path".

We deleted dynamic media configuration on cloud from AEM / Tools / Cloud Services / Dynamic Media Configuration / global and then created it all over again but it is not generating viewer folder(/conf/global/settings/dam/dm/presets/viewer) as well as _css and _dmsample folders.

One more difference that i noticed when comparing local dynamic media config and cloud dynamic media config was the difference in /conf/global/settings/cloudconfigs/dmscene7/jcr:content. On local we have a previewServerToken property and on cloud we dont have that.

Hope you are all doing well and any help is much appreciated!

Best regards,

Luka

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Best answer by LukaVi1

Our Index was causing this problem. We had to remove the index. Its working now.

4 replies

Himanshu_Jain
Community Advisor
Himanshu_JainCommunity Advisor
Community Advisor
June 1, 2022
Secure Preview ServerLets you specify the URL path to your secure renditions preview server. That is, after renditions are generated, Experience Manager as a Cloud Service can securely access and preview the remote Dynamic Media renditions (no binaries are sent back to the Experience Manager as a Cloud Service instance).
Unless you have a special arrangement to use your own company’s server or a special server, Adobe recommends that you leave this setting as specified.

 

Refer 

https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/dynamicmedia/config-dm.html?lang=en

 

Himanshu Jain
    L
    LukaVi1Author
    Level 2
    June 1, 2022

    Thanks for response.

    Secure preview server is already set and is working in local, but on cloud it isnt working.

      Himanshu_Jain
      Community Advisor
      Himanshu_JainCommunity Advisor
      Community Advisor
      June 1, 2022

      In Cloud kindly check preview server URL from your instance .

      Himanshu Jain
        SantoshSai
        Community Advisor
        SantoshSaiCommunity Advisor
        Community Advisor
        June 1, 2022

        Hi @lukavi1 

        Please check this link if that helps: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/dynamic-media-component-video-not-working-in-authoring-mode-edit/td-p/366498

         

        Regards,
        Santosh

        Santosh Sai
          L
          LukaVi1Author
          Level 2
          June 1, 2022

          Thanks for reply,

          I have already tried that, it is set to Europe.

            B
            Adobe Employee
            BimmiSoAdobe Employee
            Adobe Employee
            June 1, 2022

            Hi @lukavi1 ,

             

            Have you gone through below steps stated in similar issue thread.

            https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/dynamic-media-component-video-not-working-in-authoring-mode-edit/td-p/366498

             

            Thanks

              L
              LukaVi1Author
              Level 2
              June 1, 2022

              Hello @bimmiso ,

              Thanks for your reply.

              I have already checked that thread and the configuration that we have is correct. I don't know how its working in local and not on cloud. 

                L
                LukaVi1AuthorAccepted solution
                Level 2
                June 9, 2022

                Our Index was causing this problem. We had to remove the index. Its working now.

                  V
                  VictorToledo
                  Level 2
                  November 8, 2023

                  hey @lukavi1 do you remember what was the issue? i mean what was the changes you did? i have the same issue

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