Dispatcher connection timeout is 60 seconds | Need to set 180 seconds

[pradeepd1320668]

Hi All,

In My application we have lot of external calls which takes more than 2 minutes sometimes to complete. 

In AEM 6.5 publisher I am not facing any issue. However in dispatcher connection timeout happens exactly in 60 seconds. I could not find any timeout setting in dispatcher where this 60 seconds is configured.

I need to set the timeout to 180 seconds. Where should I set the timeout to 180 seconds? so that application external calls can complete the process and user will see the expected result. 

Any help is highly appreciated. 

Thanks,

Pradeep

[Ritesh_Mittal]

Hi @pradeepd1320668 ,

we have a configuration available for timeout in dispatcher setup.

https://experienceleague.adobe.com/docs/experience-manager-dispatcher/using/configuring/dispatcher-c...

For Apache also there is one configuration
https://ubiq.co/tech-blog/increase-request-timeout-apache/

[pradeepd1320668]

We have 6.4 and 6.5 AEM environment. Everything is working fine in 6.4(publisher, dispatcher). Issue is in 6.5 dispatcher, these files are taken from 6.4 environment, no configuration changes timeout configured in both the environment is /timeout "10000". Wondering why is it failing in 6.5 dispatcher only.

Received 504 error code immediately after 1 min.

[pradeepd1320668]

Added these 2 properties in dispatcher.any file /timeout "0" /receiveTimeout "0" Still timeout is happening in one minute. Is there any other place the timeout setting need to do?

[abhigarg]

@pradeepd1320668 
Is your issue fixed ? 
if yes, can you elaborate on the steps done to mitigate this?

[rampai · Accepted solution]

Hi @pradeepd1320668 ,

Corrected my reply.

As Ritesh mentioned earlier, Timeout is the property that you should be looking for. 

DispatcherKeepAliveTimeout is for requests to be kept open before sending in new ones.

Thanks,

Ram

[amitaj10826005]

Hi,

Is your issue fixed ?

[amitaj10826005]

Hi Pradeep,

Is your issue fixed when you changed timeout to 0?