Create offer request failed - error while syncing an...

[sushmitha-srinivasan]

Hi 

I am working on a demo task to create experience fragments and integrate it with adobe target. I use AEM 6.5 version. I am getting below error while creating activity in Adobe Target. I have already created property and added it to my workspace but still I get below error.

Also getting Error exporting to Adobe target. Create offer request failed! 

I have created a workspace and created integration for which I have approver access but still get below error.

I would like to know the exact steps to complete this direct integration from AEM to Adobe Target and also steps to resolve this issue.

[sushmitha-srinivasan]

@berliantI have installed SP5 and now the XF's are exported to Target and visible under Offers. Further when creating the A/B test Activity its shows site takes too long to load or does not contain tag libraries error. I work with WeRetail site and using default workspace.

https://docs.adobe.com/content/help/en/experience-manager-learn/sites/personalization/experience-fra...

Above document is what I follow to create activities. Inside XF I'm not able to find Targeting option to add activities and while creating activities in Target it shows above error. 

Let me know further steps to complete the integration between AEM and AT after the XF offers are visible in AT.

[sushmitha-srinivasan]

@berliant @Vaibhavi_J Kindly help me to resolve the error I mentioned in previous comment.

[Vaibhavi_J]

Hi Sushmitha, 

Great you can see the exported fragments in target. 

Once you go to the page which you are trying to target, by clicking on content which you plan to target ,you will get an option to choose exported fragments. Flow will be 

ACTIVITY page > Experience Fragment>pop window with list of experince fragments . 

If you are facing the above mentioned issues before you add the exported XF offers on page, then it is nothing to do this XF integration. Please do confirm me the below questions. 

1. When are you facing the above issue. Is it before you add Xf offers on target page or before? 

2. Have you looked into the logs? What error are you facing?

[sushmitha-srinivasan]

@Vaibhavi_JPFB Error

Lastly my sample XFs that I created under XF folder got exported to AT and post that I opened a page I want to target the content, but while targeting the content in WeRetail experience page i got below error.

03.08.2020 12:32:11.980 *ERROR* [0:0:0:0:0:0:0:1 [1596438126336] POST /libs/cq/analytics/testandtarget/command HTTP/1.1] com.day.cq.analytics.testandtarget.impl.servlets.commands.SynchronizeCampaignCommand Create offer request failed!

[sushmitha-srinivasan]

@Vaibhavi_J Can I get steps to resolve the above issue

[berliant · Accepted solution]

Exporting XF to a target does not require a Targeting mode.

1. Make sure that you have the latest SP for AEM 6.5: https://docs.adobe.com/content/help/en/experience-manager-65/release-notes/service-pack/sp-release-n...

2. To export XF to a Target, you need to configure Target Cloud service. Unlesss you have Target Standard you can use IMS for Adobe Target 

https://docs.adobe.com/content/help/en/experience-manager-65/administering/integration/integration-i...

3. You need to set Cloud Service Configurations to a root folder of your XF. Your user has to have a replication right to your XF

4. You also need to configure an externalizer:

https://docs.adobe.com/content/help/en/experience-manager-65/developing/platform/externalizer.html