CQ5.6.1 - Error in setting SMTP

Question

Hello everyone!

I'm facing an issue when configuring the SMTP server (in order to send email when achieving a participant step in a workflow).

I was successfull when I set it using a Gmail account and Gmail SMTP server.

But when I try to set it with an Exchange server (Company's internal server - the one that I need - and Hotmail) I get the following error:

*ERROR* [pool-7-thread-13-null(null)] com.day.cq.workflow.impl.email.EMailNotificationService error while sending email for com.day.cq.workflow.impl.exec.CQWorkItemWrapper@1d378247: org.apache.commons.mail.EmailException: Sending the email to the following server failed : 10.21.3.9:25

We tried several ways to get this to work, but we couldnt't. Even browsing in internet and in this forum couldn't find any tip.

We are wondering if it's about the SMTP user's permission.

Could you please try to help me?

Thanks in advance!

Sham_HC · Accepted Answer

Enable debug in the felix console athttp://localhost:4502/system/console/configMgr/com.day.cq.mailer.DefaultMailServiceCheck the stdout.log Or stderr.log it will provide exact reason for failure.The common mistake I hear about this is either missing from field Orssl over smtp enabled/disabled at mail service config.

anak3 · Answer

Thank you all for your help!It was a setting info passed to me wrongly.Regards.

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